Uses of Class
de.hybris.platform.ticket.enums.CsEventReason

Packages that use CsEventReason

Package	Description
de.hybris.platform.customersupportbackoffice.data
de.hybris.platform.ticket.enums	Contains generated models for each type of de.hybris.platform.jalo.enumeration package.
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl
de.hybris.platform.ticketsystem.data

Uses of CsEventReason in de.hybris.platform.customersupportbackoffice.data

Methods in de.hybris.platform.customersupportbackoffice.data that return CsEventReason

Modifier and Type	Method and Description
CsEventReason	CsCreateTicketForm.getReason()

Methods in de.hybris.platform.customersupportbackoffice.data with parameters of type CsEventReason

Modifier and Type	Method and Description
void	CsCreateTicketForm.setReason(CsEventReason reason)

Uses of CsEventReason in de.hybris.platform.ticket.enums

Fields in de.hybris.platform.ticket.enums declared as CsEventReason

Modifier and Type	Field and Description
static CsEventReason	CsEventReason.COMPLAINT Generated enum value for CsEventReason.Complaint declared at extension ticketsystem.
static CsEventReason	CsEventReason.FIRSTCONTACT Generated enum value for CsEventReason.FirstContact declared at extension ticketsystem.
static CsEventReason	CsEventReason.UPDATE Generated enum value for CsEventReason.Update declared at extension ticketsystem.

Methods in de.hybris.platform.ticket.enums that return CsEventReason

Modifier and Type	Method and Description
static CsEventReason	CsEventReason.valueOf(String code) Returns a CsEventReason instance representing the specified enum value.

Uses of CsEventReason in de.hybris.platform.ticket.events.model

Methods in de.hybris.platform.ticket.events.model that return CsEventReason

Modifier and Type	Method and Description
CsEventReason	CsCustomerEventModel.getReason() Generated method - Getter of the CsCustomerEvent.reason attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsEventReason

Modifier and Type	Method and Description
void	CsCustomerEventModel.setReason(CsEventReason value) Generated method - Setter of CsCustomerEvent.reason attribute defined at extension ticketsystem.

Uses of CsEventReason in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsEventReason

Modifier and Type	Method and Description
List<CsEventReason>	TicketService.getEventReasons() Retrieves all available Event Reasons in the system.

Methods in de.hybris.platform.ticket.service with parameters of type CsEventReason

Modifier and Type	Method and Description
CsCustomerEventModel	TicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments) Add a customer email to the specified ticket.
CsCustomerEventModel	TicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Add a note to the specified ticket.
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Reverse the resolution of a ticket and add a note to it.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Reverse the resolution of a ticket and add a note to it.

Uses of CsEventReason in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsEventReason

Modifier and Type	Method and Description
List<CsEventReason>	DefaultTicketService.getEventReasons() Retrieves all available Event Reasons in the system.

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsEventReason

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)

Uses of CsEventReason in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies with parameters of type CsEventReason

Modifier and Type	Method and Description
CsCustomerEventModel	TicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text) Create a creation event for the specified ticket.
CsCustomerEventModel	TicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments) Create a note against the ticket which is sent as an email to the customer the ticket relates to
CsCustomerEventModel	TicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.

Uses of CsEventReason in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsEventReason

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text)
CsCustomerEventModel	DefaultTicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)

Uses of CsEventReason in de.hybris.platform.ticketsystem.data

Methods in de.hybris.platform.ticketsystem.data that return CsEventReason

Modifier and Type	Method and Description
CsEventReason	CsTicketParameter.getReason()

Methods in de.hybris.platform.ticketsystem.data with parameters of type CsEventReason

Modifier and Type	Method and Description
void	CsTicketParameter.setReason(CsEventReason reason)