You use this business scenario to enable Web shop customers to receive quotations or place orders for products and services, obtain real-time product availability, and track each order from manufacturing to distribution through service.

Quotation management allows you to confirm to customers that you will deliver a specific quantity of products at a specific time, and for a specific price. Within the framework of quotation management various sales functions are available to the sales employee, as well as special functions for quotations.

Order management allows you to enable customers to create and process an order and trigger subsequent logistics processing in SAP ECC. An order is a customer's binding request to your enterprise to deliver a specific quantity of products, or to provide a service at a specific time. A sales organization accepts the order, and thus becomes responsible for fulfilling the contract.