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Function documentationOrder for Replacement PIN

 

You can use this function to order a replacement PIN for an existing card.

You need to order a replacement PIN if the customer has forgotten the PIN for a card.

Integration

The Order Replacement PIN function results in the following changes to the card:

  • A new data record is added to table BCA_CARD_HEADER for the Replacement PIN process.

  • The date and time of the replacement PIN are entered on the Administration tab page after confirmation from the processor.

Prerequisites

  • The status of the card for which you order a replacement PIN is Active.

  • The card product of the card has the Order Replacement PIN feature permitted. The Replacement PIN feature has not been locked in the card contract.

  • The card product has the Order Replacement PIN process defined with a valid issue mode in the Customizing for Account Management (FS-AM) under Start of the navigation path Product Management Next navigation step Product Definition Next navigation step Card Products End of the navigation pathunder Interfaces to the Processor.

    Note Note

    For each account contract/master contract/card contract/card pool, there may only be one master data change that is subject to release in the release process at a given time. This means that the system locks the underlying contract for the transaction in question until a processor has released, returned, or rejected the first change in the release workflow. Only then can you make further changes.

    Reason: While changes made to the account contract/card contract/card pool are being processed, the corresponding release object and various authorization objects control the program flow. For more information, see Authorization Administration in Account Management.

    You can find the system settings and other information in Customizing for Account Management (FS-AM) under:

    End of the note.

    • Release: Start of the navigation path Contract Management Next navigation step General Settings Next navigation step Release in the Contract End of the navigation path

    • Authorization: Start of the navigation path Basic Settings Next navigation step Authorizations End of the navigation path

      Note Note

      The system generates a work item for the release process if the relevant Customizing settings have been made. For more information, see the Framework for the Principle of Dual Control (CA-GTF-TS-PDC) and SAP Business Workplace sections.

      End of the note.

Features

If you choose Show Valid On, the field is displayed on the initial screen.

If you have displayed this field, you must enter a date in it manually. Changes apply from the date entered here. All values from the contract start date onwards are permitted.

If the field is hidden, the system automatically enters the system date.

Activities

  1. On the SAP Easy Access screen, choose Start of the navigation path Account Management Next navigation step Card Next navigation step Card Master Data Next navigation step Order Replacement PIN End of the navigation path.

  2. Choose the card type from the list.

  3. Enter the card number .

    If you do not know the card number, you can search for it using the input help.

    The system only displays the card numbers that correspond to all your selection criteria.

    Caution Caution

    Note that you must enter a 10-digit account number in the input help.

    End of the caution.

    Caution Caution

    Your business partner has account number 772033, so in the input help you enter account number 0000772033.

    End of the caution.

  4. The system automatically enters the data from the selected card in all other fields on the initial screen.

    The system displays the next screen with the different tab pages that are available. These tab pages contain business-related groupings of individual fields. Depending on the card product of the card you have selected, the system displays all or just some of the tab pages listed below. You cannot make any changes here.