Task Exception Handling (SAP Library - Task and Resource Management (LE-TRM))

Task Exception Handling

Use

TRM provides the tools for handling exceptions in the warehouse on two levels:

Resource – using their presentation devices, resources have the tools to bypass problems that could prevent them from continuing with their work

Warehouse manager – using the Alert Monitor troubleshooting tools, warehouse managers can effectively handle the exceptions

In most cases, resource action serves to highlight the problems, which warehouse managers can then act against.

Activities

The following table indicates different exception situations and the possible ways in which resources and managers can effectively deal with them.

Troubleshooting

Situation	Reason	Resource Action	Manager Action
Task selected by resource but cannot be confirmed at the TRM level	Label inconsistency Wrong or missing label	Force confirm the task, choosing verification problems as the reason. See Force Confirming Tasks.	Analyze reasons for problem in order to prevent future reoccurrence.
Task selected by resource but cannot be confirmed at final destination	Host confirmation problems Delivery locking problem	Force confirm the task, choosing host problems as the reason.	Resolve host problems and then complete confirmation of the task. See Completing Confirmation.
Task selected by resource but cannot be started	No physical accessibility to the stock Closed aisle	Force skip the task. See Skipping Tasks.	Remove physical accessibility problem and release the task Recreate the task Cancel the task and all relevant documents See: Releasing Tasks Recreating Tasks Canceling Tasks
Task selected and started but execution cannot be continued	Equipment problems Broken forklift or presentation device		Switch assigned tasks from non-functioning resource to another, suitably-qualified resource See Switching Resources.
Task cannot be selected by any resource	Configuration mismatch between tasks and resources Task created for resource type for which there are no logged-on resources or no logged-on resources have sufficient qualifications to perform task		Change qualifications of resource element via the Resource Element Maintenance wizard. See Resource Element Maintenance Wizard Fields.