Store Returns

You use this process to manage returns from one company location to another company location. Store returns can be either within the same company code (intracompany) or between two company codes (cross company).

Note Note

A store return can be part of a more complex supplier returns process. For example, a store return can be continued with a return to vendor if the company location receiving the returned materials decides to send them to an external vendor. Similarly, a return to vendor may involve a store return if the returned materials have to be routed via another location before being shipped to the vendor. For more information, see Returns to Vendor.

A store return may also be part of a customer returns process. For more information, see Advanced Returns Management for Customer Returns.

End of the note.

Prerequisites

You have made all the necessary settings in Customizing for Purchasing by choosing Purchase Order Returns Order Advanced Returns Management .
In Advanced Returns Management, the stock transfer procedure with outbound and inbound delivery for returns stock transfers is mandatory. This means that the system creates an inbound delivery in the receiving plant when you post the goods issue for the outbound delivery that was created in the issuing plant. For more information, see Store Return with Outbound and Inbound Delivery.

Process

You create a returns stock transport order.
For more information, see Returns Stock Transport Order.
You create an outbound delivery for the returns stock transport order.
You post the goods issue for the outbound delivery in the issuing plant.
The system automatically creates an inbound delivery in the receiving plant.
In the receiving plant, you post the goods receipt for the above inbound delivery.
You inspect the returned goods in the receiving plant and enter the inspection results.
For more information, see Material Inspection in Warehouse.
You select logistical follow-up activities.
For more information, see Material Inspection in Warehouse.
In the case of a cross-company-code store return, you create a credit memo in the material receiving company code. You do this with respect to the inbound delivery using intercompany billing. In exceptional situations, you can use the Internal Refund Determination transaction.

For more information, see Internal Refund Determination.
You create a credit memo in the material issuing company code. You can set up an ALE scenario to create this credit memo automatically. For more information, see ALE/EDI Business Processes.
You can cancel any of the above process steps if you have made an error and need to start again.
For more information, see Cancellation of Returns Steps.
You can monitor all the documents associated with the returns process in the Returns Overview for Supplier Returns.
For more information, see Supplier Returns Overview.

Result

A store return is complete when the returned materials have arrived at the other plant, inspection has been carried out, logistical follow-up activities have been confirmed, and financial settlement has been completed with the other company code in the case of a cross-company-code store return.