Internal Refund Determination

This function allows you to determine the refund for cross-company-code store returns and to create the corresponding credit memo in the material receiving company code.

The financial settlement of cross-company code store returns is part of intercompany billing. You normally create the credit memo with respect to the inbound delivery using standard billing procedures. However, you can define exceptional situations - specific combinations of return reason and inspection code - for which the credit memo must be created using internal refund determination. You can use internal refund determination as an optional step in all situations.

Prerequisites

You have made all the necessary refunding settings in Customizing for Purchasing by choosing Purchase Order Returns Order Advanced Returns Management Store Returns .
The returns refund code and return reason in Advanced Returns Management represent new pricing parameters. You must define the usage of these parameters for pricing in Customizing for Sales and Distribution by choosing Master Data Basic Functions Pricing . For more information, see Pricing and Conditions (SD-BF-PR).

Features

Worklist and Inbound Delivery Display

You can generate a worklist of inbound deliveries that require refunding. You can then select a delivery from the worklist and process it. The selected delivery is displayed in the work area with comprehensive information from previous process steps, such as the return reason, inspection results, and information on whether or not credit has been received from an external vendor or another company code. If split items were created in the Material Inspection in Warehouse transaction, they are displayed underneath the inbound delivery items. You also see additional lines if several credit memos have been received either from an external vendor or through intercompany billing. If these splits are not acceptable, you can alternatively create a manual split for inbound delivery items. You select the Copy checkbox for those items that you want to include in the credit memo.

Refund Amount

Enter the returns refund code. The returns refund code generally defines the refund amount for the corresponding lines of inbound delivery items or split items. The refund code is a price parameter in the standard pricing function. Returns refund codes can be configured, for example, to represent a percentage deduction from the paid sales net price.

Credit Memo Processing

Once the appropriate selections have been made, you create the credit memo. This happens automatically in the background. If you have selected the Foreground Processing checkbox, the credit memo opens and you can edit it further.

Activities

On the SAP Easy Access screen, you have the following options for defining refunds for cross-company-code store returns:

Choose Logistics Central Functions Advanced Returns Management Returns Refund Determination Determine Internal Refund .
Choose Logistics Materials Management Purchasing Environment Advanced Returns Management Determine Internal Refund .

You generate the worklist and select the inbound deliveries that you want to process. You make the necessary settings for the returns refund code, and then you create the credit memo. With foreground processing, you can edit the document you created to adjust the pricing, for example.