Process documentationSupplier Returns


You use this process to manage returns from a company location to an external vendor.

Note Note

A return to vendor may involve a store return if the returned materials have to be routed via another location before being shipped to the vendor. Similarly, a store return may involve a return to vendor if the company location receiving the returned materials decides to send them to an external vendor. For more information, see Store Returns.

A supplier return (return to vendor) may also be part of a customer returns process. For more information, see Advanced Returns Management for Customer Returns.

End of the note.


  • You have made all the required settings in Customizing by choosing one of the following paths:

    • In Customizing for Logistics - General, choose Start of the navigation path Advanced Returns Management End of the navigation path.

    • In Customizing for Materials Management, choose Start of the navigation path Purchasing Next navigation step Purchase Order Next navigation step Returns Order Next navigation step Advanced Returns Management End of the navigation path.

  • In Advanced Returns Management, shipping processing for vendors is mandatory. This means that you must configure the vendor master data for your vendors accordingly.


  1. You create a returns purchase order.

    For more information, see Returns Purchase Order.

  2. You create an outbound delivery with reference to the returns purchase order.

  3. You post the goods issue for the outbound delivery.

  4. You can enter the results of a material inspection that the vendor performed.

    For more information, see Material Inspection by Vendor.

  5. If the vendor sends you a replacement material instead of a credit memo, receive the replacement material and enter the quantity.

    When you save, the system automatically creates a purchase order for the replacement material and posts an inbound delivery with reference to the purchase order.

  6. You post the goods receipt for the inbound delivery of the replacement material.

  7. You enter the credit memo that you received from the vendor for the returns purchase order.

  8. When you post the goods receipt of replacement materials, the system creates a document in invoice verification that serves as both a credit memo with the value zero for returned materials and as an invoice with the value zero for replacement materials.

  9. You define logistical follow-up activities for the replacement materials.

  10. You can cancel any of the above process steps if you have made an error and need to start again.

    For more information, see Cancellation of Returns Steps.

  11. You can monitor all the documents associated with the returns process in the Returns Overview for Supplier Returns.

    For more information, see Supplier Returns Overview.


A return to vendor is complete when the returned materials have arrived at the vendor and financial settlement has been completed with the vendor.