Cancellation of Returns Steps

You can cancel the steps in the supplier returns process if postings are incorrect or have been made in error. Then you can perform the cancelled step again.

Activities

You cancel a process step by cancelling or deleting the associated document or documents. You can only cancel a step if the next step in the process has not yet been completed. For example, in a store return, you can reject the material inspection only if all the follow-up documents associated with the selected follow-up activity have been cancelled; in a return to vendor, you can delete returns purchase order items only if the outbound delivery has not been posted, and so on.

The following table explains which document or documents you have to cancel or delete for each step in the return to vendor process and the store return process:

Returns to Vendor: Cancellation of Returns Steps
Process Step to Be Cancelled	Action
Issue of refund	You cancel the credit memo.
Recording of results of material inspection by vendor	The results of a material inspection by a vendor can be changed at any time.
Shipment of returned materials	You cancel the goods issue.
Outbound delivery creation	You delete the outbound delivery.
Creation of returns purchase order	You can change or delete items in a purchase returns order until such time as you create the outbound delivery.

Store Returns: Cancellation of Returns Steps
Process Step to Be Cancelled	Action
Issue of refund and internal refund determination (cross-company-code store returns only)	You cancel the credit memo in both the material receiving company code and the issuing company code. It is now possible to open Internal Refund Determination, change the refund code, and create a new credit memo.
Decision regarding logistical follow-up	You cancel all the documents that the system created for the selected follow-up activity. For example, if you selected Transfer to Free Available Stock, then you must enter a reversal posting the corresponding material document; if you selected Send Back to Last Plant, then you must delete the corresponding stock transport order. Note You cannot reverse the follow-up activity No Further Activities. End of the note. It is now possible to change the follow-up activity on the Material Inspection in Warehouse screen. It is also possible to change the inspection code and comment but not the inspected quantity or inspection splits. In order to be able to do that, you must reject the material inspection for split items.
Recording of material inspection results	You reject the inspection item. It is now possible to delete inspection splits and change inspection quantities. You must save the data after rejecting items before you can re-enter inspection data.
Receipt of returned materials	You cancel the goods receipt. It is now possible to change the inbound delivery and post the goods receipt again.
Inbound delivery creation	Delete the inbound delivery that system created automatically as part of the stock transfer procedure with outbound and inbound delivery. It is now possible to create a new inbound delivery as part of output processing for an outbound delivery.
Shipment of returned materials	You cancel the goods issue.
Outbound delivery creation	You delete the outbound delivery.
Creation of returns stock transport order	You can change or delete items in a returns stock transport order until such time as you create the outbound delivery.