Function documentationDocument Cancellation

 

You cancel an electronic fiscal document (such as NF-e or CT-e) in the following cases, for which you need to request authorization from the tax authorities (except as noted):

  • You want to cancel an electronic fiscal document that has already been authorized by the tax authorities.

  • You have received the Rejected response from the tax authorities (see step 5b of Requesting Authorization for Documents), and you therefore need to cancel the original electronic fiscal document.

    In the case of a rejection, you must cancel the original electronic fiscal document and create another document. The tax authorities refer to this processing as “skipping”, since an NF-e number, which is normally sequential and without gaps, is being skipped.

  • You have received the Denied response from the tax authorities (see step 5c of Requesting Authorization for Documents), and you therefore need to cancel the original electronic fiscal document.

    In the case of a denial, you do not need to request cancellation.

  • You cancel the normal electronic fiscal document as part of contingency processing for individual electronic fiscal documents (see Contingency Processing of Documents Posted in Normal Mode).

  • You cancel a contingency electronic fiscal document (either the contingency document that is part of the switching process, or a contingency document that was created under central contingency).

  • You have sent a request for electronic fiscal document authorization but want to cancel the document before you receive the response. For more information, see the Cancellation Prior to Authorization section in this document.

Activities

Note Note

For a table overview of the steps involved in canceling an electronic fiscal document and the corresponding statuses set in the NF-e/CT-e Monitor, see Monitor Statuses: Authorization with Subsequent Cancellation and Monitor Statuses: Rejection and Subsequent Skipping.

End of the note.

You request cancellation of the electronic fiscal document in the NF-e/CT-e Monitor (see User Actions for Individual Documents). On the subsequent screen, you must specify a reason for canceling the document.

The tax authorities respond to your request for authorization to cancel (or skip) an document in one of the following ways:

  • Authorizes your cancellation request

    The system tries to cancel both the electronic fiscal document and the source document.

    • If both have been cancelled, the system updates the electronic fiscal document status to cancelled and the process step is set to Completed.

    • If the electronic fiscal document can be cancelled but the source document cannot be cancelled, the system sets the status of the source document to 2– Cancel source document. You must cancel the source document manually.

  • Rejects your cancellation request

    The system updates the document status as follows:

    • System communication status: 6 (Request to Cancel Rejected) or 7 (Request to Skip Rejected)

    • Required process step: 4 (Request to cancel rejected; check the reason) or 5 (Request to skip rejected; check the reason)

    • Action status: Error; user must trigger next step

    In this case, you must explicitly accept the cancellation rejection in the system (see User Actions for Individual Documents). After you do so, the system updates the document status to Completed, with system communication status 8 (Rejection to Cancel/Skip Accepted by User).

    If you do not agree with the rejection, contact the tax authorities. (Until you accept the rejection in the system, the electronic fiscal document has an error status and is not complete.)

Note Note

The following are exceptions for electronic fiscal document cancellation related to contingency cases:

  • A normal electronic fiscal document that was switched to contingency

    You can cancel such an electronic fiscal document in the system directly without having received an authorization from the tax authorities to cancel first.

  • A contingency NF-e

    You can cancel such an NF-e without prior authorization – by canceling the related billing document or material document in the respective transaction. To do this, you must have the 85 activity from the F_NFBA authorization object assigned to you (see Assigning Authorizations for User Actions in NF-e/CT-e Monitor).

End of the note.
Cancellation Prior to Authorization

It is also possible to cancel an NF-e after you request authorization but before you receive the response from the tax authorities. You might do this, for example, because you want to switch processing from the SEFAZ to the SCAN server to speed up authorization. You do so in the NF-e/CT-e Monitor by selecting the NF-e and choosing Start of the navigation path Fiscal Document Next navigation step Cancel Prior to Auth End of the navigation path. For more information, see Checking Document Status.

You can reverse a request for cancellation prior to authorization for an individual NF-e. The reversal is only possible if no status changes that would prevent the reversal have occurred in the meantime. See the relevant menu option in User Actions for Individual Documents.