Creating Disconnection Documents Using Dunning Runs
Use
If a customer still has not paid, despite receiving repeated dunning notices, you can create a disconnection document as part of the dunning run.
Integration
The disconnection document can be used to trigger disconnection and reconnection orders provided an active utility contract exists for the dunned contract account.
Activities
Make the following settings in the Customizing menu for Contract accounts receivable and payable under
Business transactions
Dunning notices
:
Define a dunning activity for generating a disconnection document.
Assign the dunning activity for generating a disconnection document to the required dunning level of the dunning procedure.