Reconnection Process: Overview
When disconnection-relevant, open items for a contract account or contract remain unpaid and an installation has been disconnected via a dunning run, you can reconnect the installation in the following ways:
Reconnection after a (partial) payment of disconnection-relevant, open items
Reconnection after the creation of an installment plan that includes disconnection-relevant, open items.
Both processes are presented in the following section.
You can find the documentation on the accompanying workflows under SAP Utilities
Customer service
Process execution
Disconnection/reconnection
.
You can find the Customizing settings for disconnecting/reconnecting a utility installation, as well as the accompanying documentation in the following Customizing activities in
SAP Utilities
Customer service
Process execution
Disconnection reconnection:
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Define number ranges for disconnection documents
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Define search help for disconnection documents
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Define notes for disconnection
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Define confirmation status
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Define processing variants for disconnection documents
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Define disconnection types