Performance Improvement

While using an equipment, you could face issues with regard to its process or maintenance. To get suggestions or a solution, you can create an improvement request. By creating this request, you involve the relevant stakeholders who can collaborate and provide you with a suggestion or even a solution.

If stakeholders within your organization can resolve your request, create an internal improvement request. If you want to involve stakeholders outside your organization, create an external improvement request.

The parties involved in this workflow are:

  • Requester: The user who requests for a suggestion or a solution by creating an improvement request.

  • Reviewer: The user who reviews the improvement request sent by the improvement requester.

  • Provider: The user who suggests a solution for the improvement request sent by the requester.

Using the Performance Improvement application, you can perform the following tasks:
The following table describes the statuses of an improvement request:

Status

Description

Draft

The requester has created an improvement request.

In Review

The requester has created an improvement request and sent it to the reviewer for review.

Submitted

The requester has submitted the improvement request to the provider;

OR

The reviewer has submitted the improvement request (created by the requester) to the provider.

In Process

The improvement request is being processed by the provider.

Author Action

The provider sends the improvement request to the reviewer or requester for more details.

Rejected

The provider has rejected the case as invalid.

Completed

The provider has provided a suggestion or a solution.

Confirmed

The reviewer has closed the case after it was processed by the provider.

The following figure illustrates the process flow of an improvement request between an requester, reviewer and the provider: