Reopening a Confirmed Improvement Request

You perform this activity if you need more information about an improvement request after a recommendation has been provided or the case has been rejected by the provider.

Prerequisites

  • You are either the requester or the reviewer.
  • You have an improvement request in the status Confirmed in your Improvement Cases window. For more details about statuses of improvement cases, refer to the table in Performance Improvement.

Procedure

  1. Open the Performance Improvement application.
  2. Choose the improvement request in the status Confirmed.
  3. Choose Reopen Request.
  4. Choose Yes.
  5. Add comments and edit the improvement request as necessary.
  6. Click the More icon and choose Resubmit to Provider.
  7. Add a comment and choose OK.

    The reopened improvement request is sent to the provider.