Completing an Improvement Request

You perform this task to provide a suggestion or a solution to an improvement request created by a requester, or submitted by a reviewer.

Context

As a provider, you have a request assigned to you that requires resolution either by the reviewer or by the requester.

Procedure

  1. Open the Performance Improvement application. The system displays the improvement requests window with a list of existing requests.
  2. Choose a request from the improvement requests list, or search for a request that you want to resolve.
  3. To process the improvement request, choose In Process.
  4. To provide a solution for the request, add comments or documents, as required, in the Recommendation section.
  5. Choose Completed.

    • To request additional information from the requester, choose Author Action.

    • To reject the request as an invalid request, choose Reject Improvement Request.