Business Process and Interface Monitoring
Use Business Process and Interface Monitoring with SAP Solution Manager to detect and solve problems before critical situations arise. Avoid costly system or business process downtimes and reduce the risk of data inconsistencies.
Graphical displays provide an overview of entire business processes and provide access to details of automatically collected application-specific key figures.
The business process and interface monitoring application can be called from the Business Processes Operations
work center as well as from the monitoring setup in Solution Documentation
, where you can add alerting objects to business processes and interfaces.
Note
Business process monitoring (including interface monitoring) in SAP Solution Manager uses the Monitoring and Alerting Infrastructure (MAI).
Note
You can also use business process monitoring as a data source type for dashboards that you create in the Dashboard Builder framework. By selecting Business Process Monitoring
data sources, you can configure dashboards for monitoring specific business process key figures. For more information about the Dashboard Builder, see Dashboard Builder.
Prerequisites
Your managed systems have SAP Basis 7.0 or higher. For more information, see Business Process Operations Work Center.
Administration has performed all relevant steps for business process monitoring in the SAP Solution Manager Configuration Work Center.
In Solution Documentation you have defined business processes, with steps that are linked to logical components to which production systems are assigned.
You are authorized to set up business process monitoring. For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under
http://service.sap.com/instguides
SAP Components
SAP Solution Manager <current Release>
.
Activities
To use business process and interface monitoring, proceed as follows:
Create a monitoring concept. In doing so, you define the required technical information for business critical steps or interfaces. You specify which criteria are decisive and which threshold values must be reached or must not be exceeded.
To implement your technical requirements, select a key figure from a catalog of key figures and create alerting objects at the level of business process step and interface you want to monitor.
For more information, see Setting Up Alerting and Analytics Objects.
Monitor the status of the key figures collected by the alerting objects in the alert inbox or the monitoring application. You can create auto notifications (for example, by e-mail or SMS) when you set up the individual alerting objects. That way, you don’t need to regularly check the Alert Inbox for new alerts.
For more information, see Alert Inbox.
Extract the data recorded in business process monitoring to an SAP NetWeaver BW system. Once you have done that, you can use the data to determine the trends of the last few weeks or months. You can identify problem situations early and take appropriate measures.
For more information, see Reports: Business Processes Operations
The data recorded in business process monitoring can be extracted to a SAP NetWeaver Business Warehouse system (BW system), if you configure this for an alerting object. Thus, you can use the data to determine the trends of the last few weeks or months. You can identify problem situations early and take appropriate measures.
For more information, see Business Process Operations Dashboard.
Use Operations Control Center (OCC) reporting to monitor and improve the efficiency of your business process and interface monitoring activities.
For more information, see Reporting the Operations Control Center Workload and Performance.
More Information
For more information, see the SAP Solution Manager Support Portal at https://support.sap.com under SAP Solution Manager
Processes
Business Process Operations
.