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Function documentationBusiness Process Operations Dashboard

 

In the Business Process Operations dashboard (BPO dashboard), end users can graphically display and monitor analytical key figures, such as throughput or backlogs figures, in various panels. This gives the end users an overview of the status of business processes to identify current operational problems.

The panels can contain various types of charts. Users can, for example, display a trend over the previous two weeks or display a currently measured value.

Mainly the following end users use BPO dashboards:

  • The business process expert maintains an overview of the business processes for which the business process expert is responsible (for example, order processing or procurement).

  • The key user of a business process monitors critical key figures of the subprocesses. For example, the warehouse manager of a subsidiary monitors different possible backlog situations for business documents of the warehouse (for example, deliveries, goods movements, or transport orders).

  • The application support expert monitors technical and business key figures. To identify technical irregularities, the application support expert compares, for example, the number of incoming orders and the number of backlog deliveries in all locations.

The BPO dashboard administrator and the business process expert together identify the end user’s information requirements, set up the BPO dashboards, and assign them to groups of end users according to their areas of responsibility.

Activities

The various roles do the following:

  1. The business process expert specifies the information requirements of various groups of end users.

  2. The dashboard administrator acts as follows:

    • Identify, with the business process expert, the analytic key figures to be displayed in the dashboards.

    • Define the data sources for the analytic key figures. If the data sources are not yet available, make the configurations and settings for the data sources, so they are available to be used for the BPO dashboards.

      For more information, see Define Data Sources.

    • Set up the BPO dashboards including creating connector instances, analytical key figure instances (AKFI), panels, and dashboards. For more information, see BPO Dashboards Setup.

    • Provide Authorizations to users (other dashboard configuration users and dashboard end users).For more information, see Roles and Authorizations.

    • Make the dashboards known to the end users.

  3. The end users (business process expert, key user of a business process, application support expert) display the dashboards that are assigned to their user groups. For more information, see Working with BPO Dashboards as End User.

For more information about the BPO dashboards, installation details, and examples, see SAP Note 1819313Information published on SAP site: Additional Information for BPO Dashboards.