Alert Inbox

The alert inbox gives an overview of critical metrics for which there are open alert groups in Business Process Monitoring based on Monitoring and Alerting Infrastructure (MAI), for your monitored business processes. You can display the status of the current alert group, the worst rating of all alert groups, and the last change. Only objects for which there are open alert groups are listed here, so objects for which all data collections had a green rating, or for which all alert groups have been confirmed, are not listed here.

When you select an alert, the system displays detailed information about the business context, in the Alerts table.

When you have analyzed the cause of the alert, you can confirm that it has been handled.

Prerequisites

You are authorized to send incident messages, and to confirm the processing of alerts. For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under http://service.sap.com/instguides SAP Components SAP Solution Manager <current release> .
You have created a solution and set up business process monitoring. For more information, see Create Solution from Work Center and Business Process and Interface Monitoring.

Features

You can call the alert inbox in the Business Process Operations (New) work center.

Directly in the Alert Inbox view
From the Business Processes Monitoring view, by choosing an alert icon or a link

The Alert Inbox comprises the following areas:

Auto Refresh
In this area, you choose the auto-refresh time interval. For example, you can choose how frequently the system refreshes the query tables. The query tables of the business process monitoring on MAI are refreshed according to this time interval.
Active Queries
In this area, you manage your Alert Inbox, and can adjust the display to your requirements. You select the business context.

There are queries to display the alerts, one query per alert category. The alert categories are:
- Throughput & Backlog
- Job
- Interface
- Consistency
- Exceptions
- Performance
Business context
The business context allows you to understand the related business process and to navigate to the process graphic, which displays the process flow and the status of all monitored process elements (steps and interfaces). .

Alerts Table

The functions available depend on the business context, your authorization, and your settings. This document only explains functions which are available to all users.

Export

You can export the alert list into external files.

Creating Incident Messages

You create incident messages to report a problem to support. You can create incident messages in the following roles:

As a user or customer
As a support employee, on behalf of a user

You can create an incident message with a pushbutton, and send it to the position responsible.

See Create Message for further information.

Confirming Alerts

You can confirm the processing of an alert by choosing the Confirm pushbutton. Your confirmation is automatically put in the alert list. You can enter a comment.

Creating Notifications

You can create and send notifications about alerts, to recipients.

Executing Guided Procedures

Guided procedures help you to resolve alerts. If the alerts table displays an icon in the Guided Procedures column, a guided procedure has been executed for that group.

Adjust Alert List View

You can adjust the alert list view to your requirements. You can display alerts by time, for example, you can display only those alerts for the last month.