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Function documentationService Intervals

 

You use service intervals to establish at which intervals a periodic service should be carried out.

Example Example

For example, regular maintenance can be carried out:

  • Every 6 months

  • Every 10,000 miles

  • Every year on August 1

  • Every 1000 flight hours

End of the example.

SAP CRM supports service intervals for the following service plan types:

  • Time-based

  • Counter-based

  • Time- and counter-based

SAP CRM supports service intervals with the following service plan types:

  • Cyclical

  • One-time

  • Alternating

  • Fixed values

In this way, all service plan types and scheduling types can be combined with one another.

Features

You can determine the following attributes when you edit service plan data:

  1. Service plan type

    The service plan type indicates the sequence in which the service intervals should take place. The following types are supported:

    • Time-based

      In the case of time-based service plans, a time interval can refer to the following:

      • Calendar units (for example, if a service should be carried out monthly or every 6 months)

      • Fixed dates (for example, if a service should always be carried out on the 15th of a month or annually on July 1.)

    • Counter-based

      The counter-based service plans refer to a service interval based on counter readings, such as miles driven, hours in service, or the number of products made. Either certain intervals (for example, if a car should be serviced every 15,000 miles) or fixed values (for example, if a service should be carried out when the counter readings are 15,000 and 50,000) can be taken into account.

    • Time-based and counter-based

      In the case of time-based and counter-based service plans, it is possible to combine time-based and counter-based service intervals (for example, if a photocopier should be serviced every 50,000 copies, but no later than every 2 months.)

  2. Scheduling type

    For more information, see Scheduling Type.

  3. Number of a service interval

    You can record several different service intervals, which can be identified by interval numbers, in a service plan item.

    According to the scheduling type, the service interval number can influence the scheduling as follows:

    • In the case of cyclical scheduling

      If several service intervals are in one service plan, then the service interval that leads to the earliest planned date is used to calculate the planned date. The interval numbers are linked logically by means of an or.

    • In the case of one-time scheduling or scheduling with fixed values

      If a service plan contains several service intervals, then the service intervals are processed in the sequence established by the interval number. The interval numbers are linked logically by means of an and.

    • In the case of alternating scheduling

      If a service plan contains several service intervals, then the service intervals are processed in the sequence established by the interval number. Unlike one-time scheduling or scheduling with fixed values, after the service interval with the highest interval number is reached, the process is repeated again with the service interval with the lowest interval number. The interval numbers are linked logically by means of an and.

  4. Interval value with time unit or counter unit (unit of measurement)

  5. Service order template

  6. Underlying counter in the case of counter-based intervals

  7. Dates

    Note Note

    The appointment rules displayed in the Appointments assignment block are determined in Customizing under Start of the navigation path Customer Relationship Management Next navigation step Basic Functions Next navigation step Date Management Next navigation step Define Date Types, Duration Types, and Date Rules End of the navigation path.

    Select the Date Rules view.

    End of the note.

Activities

You define service intervals in service plan items when you edit service plan data.

You can also use service interval templates for service intervals that you use frequently. For more information, see Templates for Service Intervals.