Service and Product List
Services are all types of services that you can define in a service contract or service plan, such as customer service, technical installation, training, and consulting.
Note
You agree on periodic services in service plans. Periodic services are services that are carried out regularly at certain intervals (counter-based and/or time-based service intervals).
Integration
If a customer wants to claim a service product, the service employee creates a service order. If this has been set up in Customizing, the system determines existing valid service contract items and proposes them to be assigned.
After the corresponding service contract item has been assigned, the services and service parts from the relevant product list are automatically proposed for transfer into the service order.
The service employee selects one or more entries from the list that apply to the service order. For each service or service part that is selected, an item is automatically created in the service order. The product data is copied into this item.
For more information, see Service Contract Determination.
Features
Services appear in the system as products of type service. You can define one product per contract item.
Even a complex service package that contains several individual services and service parts can be defined as a product in a service contract item.
In the product list belonging to a service contract item, services and service parts are entered that are in the service product, which is defined in the contract item. These services and service parts can be claimed in the course of the subsequent service order processing with reference to a service contract.
There is input help in the object list in the form of a Proposal for Product List
button. For more information, see Object List.
The product list can contain products, product categories, or a product range (partner/product range). It allows:
The proposal of services and service parts in the service order (see Service Contract Determination)
The function to call them from Service Contracts (Value/Quantity)
NoteServices and service parts entered in the product list must exist in the system as products.
End of the note.Simultaneous creation of price agreements for selected rows of the product list by choosing
Create Price Agreement
. In this way, you can define a discount of 100% for all service parts in the product list at the same time, for example.For more information, see Price Agreements in Contracts.
Example
You define the service package standard winter check for car
in a service contract item. This includes the following services:
Tire check/switch (switch to snow tires, provided by customer, if necessary)
Headlight check
Battery check
Replacement of windshield wipers
It includes the following service part:
One set of windshield wipers
You enter the listed services and service parts in the product list for the contract item.