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Function documentationTemplates for Service Intervals

 

You can create templates for service intervals and predefine most of the attributes in the template. In the product master, you assign the templates to the service products that should be used as services in the service plan.

You can specify the following attributes:

  • Service plan type

  • Scheduling type

  • Service interval number

  • Interval value

  • Time unit

  • Counter attribute

  • Transaction template

Features

You assign service interval templates in the product master to the service products, which are reference products for the services in service plans.

When you create a service plan item and choose a service product, the system deletes the service interval template assigned to the service product accordingly, with the values in the template for the attributes being transferred to the service plan item.

Activities

You maintain service interval templates on the SAP Easy Access screen, under Start of the navigation path Service Next navigation step Maintain Service Interval Templates End of the navigation path.

First, enter a key with a description for identifying the interval template, and determine the service plan type and scheduling type of the service intervals belonging to the template.

Then maintain the individual service intervals of the template, including the service interval number.

You determine the values for the attributes in the set type Service Intervals.

  • Interval Value

  • Time Unit

  • Counter Attribute

  • Transaction Template

    Note Note

    The selection of the service plan type determines the display of the fields Time Unit and Counter Attribute. Thus, only the field Time Unit is displayed in the case of a time-based service plan type, for example.

    End of the note.

After saving the service interval template, you can assign it to a service product for service plans in the product master. The set type Service Plan is available to you for this purpose when you process service products.

Example

You create a service interval template Template for car inspections in the transaction Maintain Service Interval Templates. In the subsequent service plan, an interval 10 should be entered for a minor inspection to take place every 3 months, as well as an interval 20 for a major inspection every 50,000 miles.

You should choose a cyclical scheduling type for the interval template, and a time-based and counter-based service plan type.

You should then define the following service intervals:

Interval number 10 with the following values:

  • Interval value: 3

  • Time unit: Months

Interval number 20 with the following values:

  • Interval value: 50,000

  • Counter attribute: Miles

You choose Services and the service product Inspection and enter the ID in the Interval Template field in the General Data assignment block.

Note Note

The Interval Template field is hidden in the standard delivery.

End of the note.