Retail Multisite Workforce
Deployment 
Purpose
The Retail Multisite Workforce Deployment business scenario offers employee planning and scheduling for today's retail environment. The solution performs the complex process of creating optimum employee schedules by utilizing business variables entered during implementation and actual sales and traffic data. The solution provides flexible forecasting which:
· Allows you to model your location work to create a forecast that best represents your actual requirements.
· Enables you to align your location workforce scheduling strategy effectively with the goals of the corporation, the expectations of customers, and the career needs of your employees.
The solution then uses the forecast to calculate the best possible floor schedule while balancing such weighted variables as staffing needs, employee skill levels, payroll requirements, employee availabilities and workplace rules. The result – scheduling is transformed from a necessary, tedious clerical function into an analytical, cost-effective business management process.
In this business scenario, you create and maintain employee schedules through SAP Enterprise Portals.
Process Flow
Workforce Deployment – Open Access for Manager
In this variant, managers at each location have complete access to all settings, forecasting, and schedule creation activities.
Prerequisites
Business Partner |
SAP Application Component |
Configuration |
Vendor |
SAP CRM SAP NetWeaver SAP Enterprise Portal Business Package for Retail SAP Retail Add-on for CRM |
Use Solution Manager |
In this variant, the business processes run as follows:
1. Scheduling with Schedule Track
2. Maintaining Settings - Open Access
3. Managing Scheduling Specific Employee Information
4. Managing Workforce Forecast - Open Access
5. Managing Workforce Schedules - Open Access
6. Entering and Reviewing Employee Time Data
7. Analyzing Scheduling Reports and Information
8. Maintaining Calculation Processes
Workforce Deployment – Limited Access for Manager
In this variant, managers at each location have limited access to settings, forecasting, and schedule creation activities. A manager from headquarters performs setting maintenance, and releases calculation requests for forecasts and schedules.
Prerequisites
Business Partner |
SAP Application Component |
Configuration |
Vendor |
SAP CRM SAP NetWeaver SAP Enterprise Portal Business Package for Retail SAP Retail Add-on for CRM |
Use Solution Manager |
In this variant, the business processes run as follows:
...
1. Scheduling with Schedule Track
2. Maintaining Settings - Limited Access
3. Managing Scheduling Specific Employee Information
4. Managing Workforce Forecast - Limited Access
5. Managing Workforce Schedules - Limited Access
6. Entering and Reviewing Employee Time Data
7. Analyzing Scheduling Reports and Information
8. Maintaining Calculation Processes
Workforce Deployment with ERP
In this variant, managers at each location have complete access to all settings, forecasting, and schedule creation activities. Additionally, the system is integrated with SAP ECC which allows the organization to use the workforce deployment solution as a single point of access for entering and maintaining personnel information.
Prerequisites
Business Partner |
SAP Application Component |
Configuration |
Vendor |
SAP CRM SAP ERP SAP NetWeaver SAP Enterprise Portal Business Package for Retail SAP Retail Add-on for CRM |
Use Solution Manager |
In this variant, the business processes run as follows:
...
1. Scheduling with Schedule Track
2. Maintaining Settings - Open Access
3. Managing Scheduling Specific Employee Information
4. Managing Employee Information
5. Managing Workforce Forecast - Open Access
6. Managing Workforce Schedules - Open Access
7. Entering and Reviewing Employee Requests
8. Entering and Reviewing Employee Time Data
9. Analyzing Scheduling Reports and Information
10. Maintaining Calculation Processes