This component facilitates easy rollout of new laptops at a customer site, with all the data that is necessary to begin using the laptop. It also allows the generation of a replacement laptop.
When a CRM Mobile Sales user is unable to use his laptop, a replacement laptop may be the fastest solution that can be provided. The user will contact the support who in turn will provide a replacement laptop within a day with the same data that existed on the defective laptop. You use this tool to generate the replacement laptop.
The Rollout Manager functions in two modes namely:
· Replacement Mode
· Rollout Mode
To work in the replacement mode, the stationary site (the computer used by the laptop provider) must have:
· CRM Mobile Salesinstallation and subscription to common data without any subscriptions to site-specific data.
· ConnTrans running as a Microsoft Windows NT service configured to run at frequent intervals (This will keep the user database updated by getting the most recent data from the server).
· The data directory under the ..\MSSQL directory on the target site shared.
· Authorization to the following Administration Console functions on the CRM server:
¡ SMOE_MITABT_SEL
¡ SMOE_USER_SEL
¡ SMOE_RECOVERY_SITE_SEL
¡ SMOE_MITLINK_SEL
¡ SMOE_GROUP_SEL
¡ SMOE_GROUP_SITE_SEL
¡ SMOH_SITE_RELEASE
¡ SMOH_EXTRACT_DATA_FOR_SITELIST
¡ SMOJOBSPENDING
To do this, create a user of type communication in the CRM server using transaction (TU01). Assign an authorization profile for this user that includes the authorization for the authorization object S_RFC. In field RFC_NAME set the function groups SMOE_DATABASE_CARE, SMOH_DATABASE_CARE, SMOH_QUEUE.
· The version of Microsoft SQL Server must be the same on both the stationery as well as the replacement site. The Rollout Manager requires either Microsoft SQL version 7 or Microsoft SQL 2000 to be used.
The stationary site and the replacement laptop must have the same version of the CRM Mobile Sales installation.
To do this |
Use |
Send and receive data from the CRM server |
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Extract data relevant to a laptop |
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Assigning a Site ID |