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Component documentation Mobile Client Rollout Manager Locate the document in its SAP Library structure

Purpose

This component facilitates easy rollout of new laptops at a customer site, with all the data that is necessary to begin using the laptop. It also allows the generation of a replacement laptop.

When a CRM Mobile Sales user is unable to use his laptop, a replacement laptop may be the fastest solution that can be provided. The user will contact the support who in turn will provide a replacement laptop within a day with the same data that existed on the defective laptop. You use this tool to generate the replacement laptop.

The Rollout Manager functions in two modes namely:

·        Replacement Mode

·        Rollout Mode

Implementation Considerations

To work in the replacement mode, the stationary site (the computer used by the laptop provider) must have:

·        CRM Mobile Salesinstallation and subscription to common data without any subscriptions to site-specific data.

·        ConnTrans running as a Microsoft Windows NT service configured to run at frequent intervals (This will keep the user database updated by getting the most recent data from the server).

·        The data directory under the ..\MSSQL directory on the target site shared.

·        Authorization to the following Administration Console functions on the CRM server:

¡        SMOE_MITABT_SEL

¡        SMOE_USER_SEL

¡        SMOE_RECOVERY_SITE_SEL

¡        SMOE_MITLINK_SEL

¡        SMOE_GROUP_SEL

¡        SMOE_GROUP_SITE_SEL

¡        SMOH_SITE_RELEASE

¡        SMOH_EXTRACT_DATA_FOR_SITELIST

¡        SMOJOBSPENDING

To do this, create a user of type communication in the CRM server using transaction (TU01).  Assign an authorization profile for this user that includes the authorization for the authorization object S_RFC. In field RFC_NAME set the function groups SMOE_DATABASE_CARE, SMOH_DATABASE_CARE, SMOH_QUEUE.

·        The version of Microsoft SQL Server must be the same on both the stationery as well as the replacement site. The Rollout Manager requires either Microsoft SQL version 7 or Microsoft SQL 2000 to be used.

Note

The stationary site and the replacement laptop must have the same version of the CRM Mobile Sales installation.

Integration

To do this

Use

Send and receive data from the CRM server

ConnTrans

Extract data relevant to a laptop

Administration Console

Assigning a Site ID

Client Console

 

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