Troubleshooting 
Troubleshooting
As this is an interface, you must first determine wherein the problem lies. Once you establish the source of the problem, you can resolve it.
This section offers some tips for determining the source of problems. To further assist your troubleshooting efforts, check the list of links below.
Determining the Source
Source |
Check |
Correct? |
Action |
The data? |
Original data |
No |
Correct data |
|
Yes |
Check further | ||
|
Actual exported data |
No |
Contact support | |
|
Yes |
Inform the Outsourcer | ||
The calculation? |
Master Data: Outsourcer owns the process |
Inform the Outsourcer | |
|
Gross Payroll: SAP owns the process |
Contact support | ||
|
Net payroll calculation and legislative reporting |
Inform the Outsourcer | ||
|
Gross Payroll entries made by the Outsourcer |
Inform the Outsourcer | ||
|
Gross Payroll recalculated by Outsourcer |
Inform the Outsourcer |
See also:
Scheduling IDoc Transfers Repeating the Process Transferring Data Scheduling Changes to Employee Records Rehires, Transfers, and Reference Personnel Numbers No IDoc Created