Transfer of Service (RMA) Order

This function enables the transfer of service order data from SAP ERP to SAP ME to create the corresponding RMA shop order in SAP ME (see Shop Order).

Integration

The customer repair order is used by sales in SAP ERP for recording all the business processes that are involved in processing faulty goods that a customer sends in for repair.
When you enter the service product and serviceable material in the repair request item, the system creates a return order item automatically for the serviceable material. This is triggered by the goods receipt of the serviceable material.
The RMA shop order is used in SAP ME to authorize the return of manufactured material from a customer to a supplier for a corrective action. A material may be returned for repair, re-configuration, or disposition in some other manner and may be finished goods, subassemblies, or components.
This function supports long material numbers (see Transfer of Long Material Number).

Prerequisites

SAP ERP

You have created a service product and service object (see Master Data).
You have created a customer repair order with a service product (see Creating a Sales Order with Service Product).
You have created a user status profile and have assigned the profile to the service order type (see User Status).

Activities

A service order is automatically created from a customer return in SAP ERP (see Actions for Managing Repairs Processing),
You send the order to SAP ME using the transaction IORD.
SAPMEINT creates the corresponding RMA shop order and a shop order-specific routing (see Shop Order Maintenance and Routing Maintenance).

If the order contains serial numbers, SAPMEINT checks if these serial numbers have been previously in use in SAP ME. If they have been in use, the system displays the corresponding SFC numbers in the Original SFC column on the Serial/SFC & RMA tab page of Shop Order Maintenance.

More Information

Setting Up Return Material Authorization (RMA)