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Background documentationRMA Shop Order Receipt

 

You use this activity to create and assign a return material authorization (RMA) number to an RMA shop order. You can also assign SFC numbers to this RMA shop order.

If SAP ME is integrated with SAP ERP, see Transfer of Service (RMA) Order and Integration of Service (RMA) Orders.

Prerequisites

You have created a shop order of the RMA order type in Shop Order Maintenance.

For more information, see Setting Up Return Material Authorization (RMA).

Procedure

  1. On the RMA Shop Order Receipt screen, choose Create to generate an RMA number according to the numbering pattern for RMA numbers (see Numbering Patterns).

    The value appears in the RMA Number field.

  2. Enter an RMA shop order in the Shop Order field and choose Retrieve.

    The system displays RMA shop order data fields that were defined for this shop order.

  3. Enter additional data about this return in RMA shop order data fields.

  4. Save your entries.

    The system assigns this RMA number to this RMA shop order.

    Note Note

    You can assign one RMA number only to one RMA shop order. Once an RMA number is assigned to an RMA shop order, you cannot cancel this assignment.

    End of the note.

  5. Choose Assign SFCs to assign SFC numbers to this RMA shop order.

    Note Note

    The SFC numbers must be in the Done status.

    End of the note.

    If the original SFC number exists at the site where the material is returned, SAP ME unarchives this SFC number and all its data. If the SFC number does not exist, you can create it in RMA SFC Receipt (see RMA SFC Receipt).