User Assistance for Technical Operations
| Logs | Metrics | ||
| Param. | Admin+ | Setup Tool | |
| Monitoring | Troubleshooting | ||
| Software Maintenance | Purging and Archiving | ||
| Java | WS | ERR | Notif. |
Metric Reference and Performance Troubleshooting
Target Audience
- IT system administrator (SAP CC systems)
- Application administrator (SAP CC) or super users
- Operations team
- Technology consultant
- Support specialist
Getting Started
This SAP product documentation is a complete reference of the performance and health metrics available in SAP Convergent Charging 4.1. These metrics are the foundation for the technical monitoring of SAP CC in SAP Solution Manager or in CA Introscope for SAP:
- Communications with front-end and back-end systems or applications (mediation, CRM or provisioning, database)
- Internal important activities (data cache management, intra-communications)
During the project implementation phase or the production operation phase, you can use SAP Solution Manager in combination with CA Introscope 9.7 for SAP to monitor the performance and health of the SAP CC systems in real time. You can customize automated alerts raised by SAP Solution Manager and transmitted to the IT administrators and operations team members.
This user assistance is intended for:
- referencing all the recorded metrics and computed metrics
- identifying specific metrics to monitor or to insert in a custom alert
- interpreting the observed values of the metrics and determining a potential anomaly
- troubleshooting problems and planning the necessary follow-up activities to administer the SAP CC systems.
| Charging Performance | Technical Transaction Performance | One-Off Activity Performance | Regular Activity Performance |
|---|---|---|---|
| Technical Transactions | Warm-Up Processing | Scheduler Processing |
Quick Access
If you are familiar with the technical monitoring with performance metrics, use the following information tree to search for your performance metrics or see the metric hierarchy and metric index.
What's New in This Document
This section highlights the main changes in this SAP product document. They relate both to new or changed features in the SAP CC software and to documentation enhancements to enrich your SAP user experience continuously.
What's New in SP 1
As of SP 1, consider the new performance information in the metric hierarchy:
| Scope | Metrics |
|---|---|
|
You can monitor and troubleshoot interactions with the file system as frontend or backend of the SAP CC system or of one particular instance. See: |
|
|
You can monitor the new supportability tool 'Thread Dump Files' in your SAP CC system. See the Thread Dump metric node in this user assistance. |
The reported performance and health metrics are: |
What's New in SP 0
As of SP 0, consider the new performance and health metrics:
You can monitor and troubleshoot some queueing mechanisms. See the Queue metric node and the available metrics:
- Queue Size
- CPU Time (%)
- Idle Time (%)
- Wait Time (%)
- Responses Per Interval
- Average Response Time (ns)
You can monitor and troubleshoot the connections and the performance and health data that relates to the High-speed Messaging Infrastructure (HMI). See the Connection metric node and the available metrics:
- Outgoing Average Response Time (ns)
- Outgoing Responses Per Interval
- Incoming Average Response Time (ns)
- Incoming Responses Per Interval
- Input Bandwidth (Bytes Per Second)
- Output Bandwidth (Bytes Per Second)
- Status
SAP User Experience
Get deeper explanation about a monitored metric and its values.
Share your symptoms or step-by-step resolutions to a wide range of problems that may occur in your work with SAP Convergent Charging.
Enrich your SAP user experience and join our community:
Recommendation
SAP provides you with the SAP Community Network (SCN) platform. You can benefit from a wide range of technical and business guidance from a community of experts and share knowledge and your best practices.
This Documentation
This SAP product documentation provides you with user assistance about the SAP Convergent Charging software product when operating the SAP CC systems in your system landscapes.
Consult:
| Getting Started | Quick Access | What's New |
|---|---|---|
| Metric Hierarchy | Viewing and Interpreting a Metric | Performance Troubleshooting |
See also: Important Concepts
Recommendation
For offline consultation, you can download this document in SAP Help Portal.
Consult the product documentation set and user assistance deliverables of SAP CC for more information.
Legend
Legend
{NAME} represents a subnode with a name defined or known at runtime.
Path represents the location in the metric hierarchy. Some metrics or subnodes are available
in many parent nodes; the path
may provide a generic formula.
Related Documentation
For more information about working with SAP Convergent Charging, see these SAP product documents:
| User Assistance | About |
|---|---|
| SAP CC Operations Guide | |
| SAP CC Configuration Guide | Configuration and Implementation Information |
| SAP CC Installation Guide | Installation or Upgrade Information |
| SAP CC Application Help (aka SAP CC Library) | Data caches, cache warm-up mechanism, architecture, processes, functions or mechanisms |
References
This SAP product documentation refers to the following documents:
More Documentation
For more information, see the product documentation set of