Log Message: com.sap.SCC.infra.000020
Message (WARNING)
Syntax
Request sent by the remote client {remoteAddress} has caused an internal error. Reason is: {reason}.
Legend
- {remoteAddress}:
- The remote address
- {reason}:
- The error reason string
Severity
WarningDetailed Information (Network and Communication Log)
This message occurs on the server when the processing of the request leads to an unexpected error. The server will recover and will handle next requests.
Possible Impacts
The remote client will not get any service from the server.
Next Steps
This section provides you with some troubleshooting operations to identify the correction actions to be performed. In a production system landscape, contact your SAP Support Team for each fatal error message in the logs.
- Archive the log messages and the trace messages
- Contact your SAP Support Team
Recommendation
Contact your SAP Support Team at support.sap.com/incident.
You can create a customer message and report an incident in SAP Support Portal.
Use IS-CC as SAP Component identifier dedicated to SAP Convergent Charging software product.