Log Message Reference
Target Audience
- System administrator (SAP CC systems)
- Application administrator (SAP CC)
- Technology consultant
- Support specialist
Overview
This SAP product documentation is a complete reference of the log message IDs available in SAP Convergent Charging 4.0. It provides you with the necessary resolution plans and troubleshooting operations for each log message ID.
This user assistance is intended for troubleshooting problems and planning the necessary follow-up activities to administer the SAP CC systems.
Notes
- When working with an error log message, you navigate to the relevant troubleshooting page by selecting the appropriate prefix of this log message.
- The format and the detailed information of a log message may change but the meaning remains the same.
- Some log messages may be deprecated at any time.
- Each log message that is generated in SAP CC has an unique identifier - message ID - assigned to it. It cannot be reused for another purpose.
Plans
When monitoring the logs of an SAP CC system or system landscape, you get a log message associated to a unique identifier. You use this ID to plan further actions depending on the severity level of the log:
| Log Severity | Action Plan |
|---|---|
|
Fatal error level: The SAP CC system or a subcomponent cannot recover from error, and the severe situation causes its fatal termination. The SAP CC system is not usable anymore and cannot be started without corrective actions by experts (administrators, support specialists). |
Immediate correction actions: After a fatal error, the administrators do an immediate follow-up activity to analyze the logs and traces to determine further investigations before being able to identify the correction actions to be performed. Example |
|
Error level: The SAP CC system or a subcomponent can recover from error, but cannot complete the desired task due to the error. The SAP CC system is still usable, but corrective actions need to be performed by administrators. |
Immediate correction actions: After an error, the administrators do an immediate follow-up activity to determine the resolution and the corrective actions needed to be performed to avoid another erroneous termination in the future. |
|
Warning level: The SAP CC system or a subcomponent can recover from anomaly, and fulfill the desired task, but needs later follow-up activity by a system administrator or an SAP CC SAP CC application administrator to avoid erroneous terminations in the future. |
Preventive actions:The administrators plan a follow-up activity to take into account the anomaly and to determine the appropriate timeframe to perform preventive actions. You can start a root cause analysis. |
Prefixes
The log messages relate to the following areas:
| Prefix | Description |
|---|---|
| com.sap.SCC.core_client | Log messages from the SAP CC Core client modules, including public Java APIs and XML APIs |
| com.sap.SCC.core_server | Log messages from the instances of the SAP CC Core Server system |
| com.sap.SCC.ct | Log messages from the SAP CC Communications Taxing Server system |
| com.sap.SCC.infra | Log messages from the SAP CC Core Server technical infrastructure |
Tasks
Getting and Viewing Logs of the SAP CC Systems
You can get the log messages generated by the systems of SAP Convergent Charging by using the following procedures:
- To view the SAP CC system logs and traces in Admin+
- To view the SAP CC system logs and traces in BART+
- To view all the logs and traces in SAP Solution Manager, apply this procedure:
Viewing the Logs and Traces in SAP Solution Manager
In the Root Cause Analysis Work Center of SAP Solution Manager, use the System Analysis report to display the logs and traces of SAP Convergent Charging.
- Start a system analysis: choose the System Analysis report in the navigation area.
- Select the system cluster that corresponds to your SAP CC platform.
- Click Log Viewer. A window displays all the host machines available in this cluster, the status of the Diagnostic agents, and the declared log stores.
- Select the host and the log or trace files to analyze.
About Monitoring
For more information about the real-time monitoring of SAP Convergent Charging and its concepts, see the SAP CC Operations Guide.
See Also
| Admin+ | Setup Tool | User Interfaces | Parameters | Java, HCI, Message TCP | Web Services (WS) | Errors (WS) |
Related Documentation
For more information about working with SAP Convergent Charging, see these SAP product documents:
| User Assistance | About |
|---|---|
| SAP CC Operations Guide |
|
| SAP CC Configuration Guide | Configuration and Deployment Information |
| SAP CC Installation Guide | Installation and Upgrade Information |
| SAP CC Application Help (SAP CC Library) | Logging and tracing functions |
More Documentation
For more information, see the product documentation of SAP Convergent Charging 4.0 in SAP Help Portal:
| Primary Help | Secondary Help |
|---|---|
| Guides | Extensibilty |