de.hybris.platform.ticket.strategies.impl

Class DefaultTicketEventEmailStrategy

java.lang.Object

de.hybris.platform.ticket.strategies.impl.DefaultTicketEventEmailStrategy

All Implemented Interfaces:

TicketEventEmailStrategy

public class DefaultTicketEventEmailStrategy
extends java.lang.Object
implements TicketEventEmailStrategy

Default implementation of TicketEventEmailStrategy

Constructor Summary

Constructors

Constructor and Description
DefaultTicketEventEmailStrategy()

Method Summary

Modifier and Type	Method and Description
protected CsTicketEmailModel	constructAndSendEmail(AbstractTicketContext ticketContext, CsTicketEventEmailConfigurationModel config)
protected AbstractTicketContext	createContextForEvent(CsTicketEventEmailConfigurationModel config, CsTicketModel ticket, CsTicketEventModel event)
protected java.util.List<CsTicketEventEmailConfigurationModel>	getApplicableConfigs(CsTicketEventModel event, CsEmailRecipients recepientType)
protected ModelService	getModelService()
protected Email	getPreConfiguredEmail()
protected java.lang.String	getTicketEventCommentTypeString(CsTicketEventModel event)
void	sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType) Send emails an email to the cs agent or agent group.
void	sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event) Send emails relating to the specified event.
void	setFlexibleSearch(FlexibleSearchService flexibleSearch)
void	setMediaService(MediaService mediaService)
void	setModelService(ModelService modelService)
void	setRecipientTypeToContextClassMap(java.util.Map<CsEmailRecipients,java.lang.String> recipientTypeToContextClassMap)
void	setRendererService(RendererService rendererService)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketEventEmailStrategy

public DefaultTicketEventEmailStrategy()

Method Detail

sendEmailsForEvent

public void sendEmailsForEvent(CsTicketModel ticket,
                               CsTicketEventModel event)

Description copied from interface: TicketEventEmailStrategy

Send emails relating to the specified event. It is down to the implementation of this interface to identify how / who what etc. emails should be sent for the given event

Specified by:

sendEmailsForEvent in interface TicketEventEmailStrategy

Parameters:

ticket - The ticket the email relates to

event - The event to send an event for

sendEmailsForAssignAgentTicketEvent

public void sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
                                                CsTicketEventModel event,
                                                CsEmailRecipients recepientType)

Description copied from interface: TicketEventEmailStrategy

Send emails an email to the cs agent or agent group.

Specified by:

sendEmailsForAssignAgentTicketEvent in interface TicketEventEmailStrategy

setFlexibleSearch

public void setFlexibleSearch(FlexibleSearchService flexibleSearch)

setMediaService

public void setMediaService(MediaService mediaService)

setRecipientTypeToContextClassMap

public void setRecipientTypeToContextClassMap(java.util.Map<CsEmailRecipients,java.lang.String> recipientTypeToContextClassMap)

setRendererService

public void setRendererService(RendererService rendererService)

constructAndSendEmail

protected CsTicketEmailModel constructAndSendEmail(AbstractTicketContext ticketContext,
                                                   CsTicketEventEmailConfigurationModel config)

createContextForEvent

protected AbstractTicketContext createContextForEvent(CsTicketEventEmailConfigurationModel config,
                                                      CsTicketModel ticket,
                                                      CsTicketEventModel event)

getApplicableConfigs

protected java.util.List<CsTicketEventEmailConfigurationModel> getApplicableConfigs(CsTicketEventModel event,
                                                                                    CsEmailRecipients recepientType)

getPreConfiguredEmail

protected Email getPreConfiguredEmail()
                               throws EmailException

Throws:

EmailException

getTicketEventCommentTypeString

protected java.lang.String getTicketEventCommentTypeString(CsTicketEventModel event)

getModelService

protected ModelService getModelService()

setModelService

public void setModelService(ModelService modelService)