de.hybris.platform.ticket.strategies

Interface TicketEventEmailStrategy

All Known Implementing Classes:

AbstractTicketsystemTest.MockTicketEventEmailStrategy, AsyncTicketEmailStrategy, DefaultTicketEventEmailStrategy

public interface TicketEventEmailStrategy

Interface to support sending of email updates relating to an event added to the ticket.

Method Summary

Modifier and Type	Method and Description
void	sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType) Send emails an email to the cs agent or agent group.
void	sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event) Send emails relating to the specified event.

Method Detail

sendEmailsForEvent

void sendEmailsForEvent(CsTicketModel ticket,
                        CsTicketEventModel event)

Send emails relating to the specified event. It is down to the implementation of this interface to identify how / who what etc. emails should be sent for the given event

Parameters:

ticket - The ticket the email relates to

event - The event to send an event for

sendEmailsForAssignAgentTicketEvent

void sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
                                         CsTicketEventModel event,
                                         CsEmailRecipients recepientType)

Send emails an email to the cs agent or agent group.

Parameters:

ticket -

event -

recepientType -