de.hybris.platform.ticket.strategies.impl

Class DefaultTicketEventStrategy

java.lang.Object

de.hybris.platform.ticket.strategies.impl.DefaultTicketEventStrategy

All Implemented Interfaces:

TicketEventStrategy

public class DefaultTicketEventStrategy
extends java.lang.Object
implements TicketEventStrategy

Constructor Summary

Constructors

Constructor and Description
DefaultTicketEventStrategy()

Method Summary

Modifier and Type	Method and Description
protected void	addAttachmentsToEvent(CsTicketEventModel event, java.util.Collection<MediaModel> attachments)
CsCustomerEventModel	createAssignAgentToTicket(CsTicketModel ticket) Create a creation event for the specified ticket TO THE CS Agent.
CsCustomerEventModel	createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, java.lang.String text) Create a creation event for the specified ticket.
CsCustomerEventModel	createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, java.lang.String subject, java.lang.String emailBody, java.util.Collection<MediaModel> attachments) Create a note against the ticket which is sent as an email to the customer the ticket relates to
CsCustomerEventModel	createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsCustomerEventModel	ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent) Ensure that the specified creation event is correctly setup and bound to the ticket.
java.lang.String	getAgentNoteCommentType()
java.lang.String	getCustomerNoteCommentType()
protected java.lang.String	getEmailCommentType()
protected ModelService	getModelService()
protected CsTicketState	getOpenState()
protected java.lang.String	getTicketCreatedType()
protected TicketEventFactory	getTicketEventFactory()
protected void	onTicketCreation(CsTicketModel ticket, CsCustomerEventModel creationEvent) Placeholder for post ticket creation business rules
void	setAgentNoteCommentType(java.lang.String agentNoteCommentType)
void	setCustomerNoteCommentType(java.lang.String customerNoteCommentType)
void	setEmailCommentType(java.lang.String emailCommentType)
void	setModelService(ModelService modelService)
void	setOpenState(CsTicketState openState)
void	setTicketCreatedType(java.lang.String ticketCreatedType)
void	setTicketEventFactory(TicketEventFactory ticketEventFactory)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketEventStrategy

public DefaultTicketEventStrategy()

Method Detail

createNoteForTicket

public CsCustomerEventModel createNoteForTicket(CsTicketModel ticket,
                                                CsInterventionType intervention,
                                                CsEventReason reason,
                                                java.lang.String note,
                                                java.util.Collection<MediaModel> attachments)

Description copied from interface: TicketEventStrategy

Create and internal note against the ticket with the specified information

Specified by:

createNoteForTicket in interface TicketEventStrategy

Parameters:

ticket - The ticket to create the note for

intervention - The intervention type of the note

reason - The reason for the note's creation

note - The text of the note

attachments - Any attachments which should be added to the note

Returns:

The newly create note

createAssignAgentToTicket

public CsCustomerEventModel createAssignAgentToTicket(CsTicketModel ticket)

Description copied from interface: TicketEventStrategy

Create a creation event for the specified ticket TO THE CS Agent.

Specified by:

createAssignAgentToTicket in interface TicketEventStrategy

Parameters:

ticket - The ticket the creation event is for

Returns:

CsTicketEventModel

createCustomerEmailForTicket

public CsCustomerEventModel createCustomerEmailForTicket(CsTicketModel ticket,
                                                         CsEventReason reason,
                                                         java.lang.String subject,
                                                         java.lang.String emailBody,
                                                         java.util.Collection<MediaModel> attachments)

Description copied from interface: TicketEventStrategy

Create a note against the ticket which is sent as an email to the customer the ticket relates to

Specified by:

createCustomerEmailForTicket in interface TicketEventStrategy

Parameters:

ticket - The ticket to create the note email for

reason - The reason for the email

subject - The subject of the email

emailBody - The body of the email

attachments - Any attachments should be included with the email

Returns:

The newly create email

createCreationEventForTicket

public CsCustomerEventModel createCreationEventForTicket(CsTicketModel ticket,
                                                         CsEventReason reason,
                                                         CsInterventionType interventionType,
                                                         java.lang.String text)

Description copied from interface: TicketEventStrategy

Create a creation event for the specified ticket.

Specified by:

createCreationEventForTicket in interface TicketEventStrategy

Parameters:

ticket - The ticket to create the creation event for

reason - The reson for the ticket event

interventionType - The intervention type for the ticket event

text - The text to add to the creation event

Returns:

The newly created creation event

ensureTicketEventSetupForCreationEvent

public CsCustomerEventModel ensureTicketEventSetupForCreationEvent(CsTicketModel ticket,
                                                                   CsCustomerEventModel creationEvent)

Description copied from interface: TicketEventStrategy

Ensure that the specified creation event is correctly setup and bound to the ticket. This ensures that all of the manadatory underlying fields on the event are populated.

Specified by:

ensureTicketEventSetupForCreationEvent in interface TicketEventStrategy

Parameters:

ticket - The ticket the creation event is for

creationEvent - The creation event

Returns:

The updated creation event

onTicketCreation

protected void onTicketCreation(CsTicketModel ticket,
                                CsCustomerEventModel creationEvent)

Placeholder for post ticket creation business rules

addAttachmentsToEvent

protected void addAttachmentsToEvent(CsTicketEventModel event,
                                     java.util.Collection<MediaModel> attachments)

setEmailCommentType

public void setEmailCommentType(java.lang.String emailCommentType)

setTicketCreatedType

public void setTicketCreatedType(java.lang.String ticketCreatedType)

setTicketEventFactory

public void setTicketEventFactory(TicketEventFactory ticketEventFactory)

setOpenState

public void setOpenState(CsTicketState openState)

setCustomerNoteCommentType

public void setCustomerNoteCommentType(java.lang.String customerNoteCommentType)

Parameters:

customerNoteCommentType - the customerNoteCommentType to set

setAgentNoteCommentType

public void setAgentNoteCommentType(java.lang.String agentNoteCommentType)

Parameters:

agentNoteCommentType - the agentNoteCommentType to set

getTicketEventFactory

protected TicketEventFactory getTicketEventFactory()

Returns:

the ticketEventFactory

getTicketCreatedType

protected java.lang.String getTicketCreatedType()

Returns:

the ticketCreatedType

getEmailCommentType

protected java.lang.String getEmailCommentType()

Returns:

the emailCommentType

getOpenState

protected CsTicketState getOpenState()

Returns:

the openState

getCustomerNoteCommentType

public java.lang.String getCustomerNoteCommentType()

Returns:

the customerNoteCommentType

getAgentNoteCommentType

public java.lang.String getAgentNoteCommentType()

Returns:

the agentNoteCommentType

getModelService

protected ModelService getModelService()

setModelService

public void setModelService(ModelService modelService)