Uses of Class
de.hybris.platform.ticket.service.TicketException

Packages that use TicketException

Package	Description
de.hybris.platform.customerticketingfacades.customerticket
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl
de.hybris.platform.yacceleratorcore.retention.impl

Uses of TicketException in de.hybris.platform.customerticketingfacades.customerticket

Methods in de.hybris.platform.customerticketingfacades.customerticket that throw TicketException

Modifier and Type	Method and Description
void	CustomerTicketingFacadeTest.shouldUpdateTicketStatusFromOpenToClose() Test of DefaultCustomerTicketingFacade.updateTicket(TicketData)
void	CustomerTicketingFacadeTest.shouldUpdateTicketStatusFromOpenToInProgress() Test of DefaultCustomerTicketingFacade.updateTicket(TicketData)

Uses of TicketException in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that throw TicketException

Modifier and Type	Method and Description
CsTicketModel	TicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Sets the assignedAgent of the Ticket, i.e.
CsTicketModel	TicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Sets the assignedGroup of the Ticket, i.e.
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note) Resolve a ticket and add the associated resolution event.
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note, java.util.Collection<MediaModel> attachments) Resolve a ticket and add the associated resolution event.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState) Set the state of a ticket.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note) Set the state of a ticket.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note) Reverse the resolution of a ticket and add a note to it.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Reverse the resolution of a ticket and add a note to it.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket) Update the details of a ticket.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket, java.lang.String note) Update the details of a ticket.

Uses of TicketException in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that throw TicketException

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketModel	DefaultTicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note)
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note, java.util.Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket, java.lang.String note)

Uses of TicketException in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies that throw TicketException

Modifier and Type	Method and Description
CsTicketEventModel	TicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Assign the ticket to a new agent, or null to make the ticket unassigned.
CsTicketEventModel	TicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Assign the ticket to a new group, or null to make the ticket unassigned.
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note) Create a resolution event against a ticket and associate it with the ticket.
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note, java.util.Collection<MediaModel> attachments) Create a resolution event against a ticket and associate it with the ticket.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState) Set the state of the ticket.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note) Set the state of the ticket.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket) Store all updated attributes on a ticket.
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket, java.lang.String note) Store all updated attributes on a ticket.

Uses of TicketException in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl that throw TicketException

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
protected RendererTemplateModel	DefaultTicketRenderStrategy.getTemplateForEvent(CsTicketEventModel ticketEvent)
protected void	DefaultTicketUpdateStrategy.preChangeTicketAssignment(CsTicketModel ticket, EmployeeModel agent)
protected void	DefaultTicketUpdateStrategy.preChangeTicketGroup(CsTicketModel ticket, CsAgentGroupModel group)
protected void	DefaultTicketUpdateStrategy.preSetTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, java.lang.String note, java.util.Collection<MediaModel> attachments)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket, java.lang.String note)

Uses of TicketException in de.hybris.platform.yacceleratorcore.retention.impl

Methods in de.hybris.platform.yacceleratorcore.retention.impl that throw TicketException

Modifier and Type	Method and Description
void	DefaultCSTicketStagnationActionTest.shouldCleanupAndInvokeHooks()