DefaultCustomerTicketingFacade (hybris Commerce Suite 18.11)

java.lang.Object
- de.hybris.platform.customerticketingfacades.customerticket.DefaultCustomerTicketingFacade

All Implemented Interfaces:

TicketFacade
```
public class DefaultCustomerTicketingFacade
extends java.lang.Object
implements TicketFacade
```
CS Integration Ticket Facade Facade should provide access to a user's support ticket details and full details of support ticket.

Field Summary

Fields
Modifier and Type	Field and Description
`protected java.util.Map<CsTicketState,java.util.function.BiFunction<CsTicketModel,TicketData,CsTicketModel>>`	`stateChanges` Special map, that know what to do in case of status changed.

Constructor Summary

Constructors
Constructor and Description

DefaultCustomerTicketingFacade()

Constructors
Constructor and Description
`DefaultCustomerTicketingFacade()`

Method Summary

All Methods Instance Methods Concrete Methods
Modifier and Type	Method and Description
`protected <S,T> SearchPageData<T>`	`convertPageData(SearchPageData<S> source, Converter<S,T> converter)`
`protected CsTicketParameter`	`createCsTicketParameter(TicketData ticketData)`
`TicketData`	`createTicket(TicketData ticketData)` Creates ticket.
`java.util.Map<java.lang.String,java.util.List<TicketAssociatedData>>`	`getAssociatedToObjects()` Search in cart and orders any data for association for ticket.
`protected java.util.List<TicketAssociationStrategies>`	`getAssociationStrategies()`
`protected java.util.List<MediaModel>`	`getAttachments(TicketData ticketData)`
`protected BaseSiteService`	`getBaseSiteService()`
`protected ConfigurationService`	`getConfigurationService()`
`protected CsTicketState`	`getCsStatus(TicketData data)` Matches TicketData.Status with CsTicketStatus, using statusMapping map.
`protected CsAgentGroupModel`	`getDefaultCsAgentManagerGroup()`
`protected EnumerationService`	`getEnumerationService()`
`protected java.util.Map<java.lang.String,StatusData>`	`getStatusMapping()`
`TicketData`	`getTicket(java.lang.String ticketId)` Requesting for a ticket of a customer.
`protected TicketAttachmentsService`	`getTicketAttachmentsService()`
`protected TicketBusinessService`	`getTicketBusinessService()`
`java.util.List<TicketCategory>`	`getTicketCategories()`
`protected Converter<CsTicketModel,TicketData>`	`getTicketConverter()`
`protected Converter<CsTicketModel,TicketData>`	`getTicketListConverter()`
`protected java.lang.String`	`getTicketPriority()`
`protected java.lang.String`	`getTicketReason()`
`SearchPageData<TicketData>`	`getTickets(PageableData pageableData)` Requesting for all tickets of a customer.
`protected TicketService`	`getTicketService()`
`protected UserService`	`getUserService()`
`void`	`setAssociationStrategies(java.util.List<TicketAssociationStrategies> associationStrategies)`
`void`	`setBaseSiteService(BaseSiteService baseSiteService)`
`void`	`setConfigurationService(ConfigurationService configurationService)`
`void`	`setEnumerationService(EnumerationService enumerationService)`
`void`	`setStatusMapping(java.util.Map<java.lang.String,StatusData> statusMapping)`
`void`	`setTicketAttachmentsService(TicketAttachmentsService ticketAttachmentsService)`
`void`	`setTicketBusinessService(TicketBusinessService ticketBusinessService)`
`void`	`setTicketConverter(Converter<CsTicketModel,TicketData> ticketConverter)`
`void`	`setTicketListConverter(Converter<CsTicketModel,TicketData> ticketListConverter)`
`void`	`setTicketPriority(java.lang.String ticketPriority)`
`void`	`setTicketReason(java.lang.String ticketReason)`
`void`	`setTicketService(TicketService ticketService)`
`void`	`setUserService(UserService userService)`
`TicketData`	`updateTicket(TicketData ticketData)` Updates ticket

Methods inherited from class java.lang.Object
clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

- Field Detail
  - stateChanges
```
protected java.util.Map<CsTicketState,java.util.function.BiFunction<CsTicketModel,TicketData,CsTicketModel>> stateChanges
```
    Special map, that know what to do in case of status changed.
- Constructor Detail
  - DefaultCustomerTicketingFacade
```
public DefaultCustomerTicketingFacade()
```
- Method Detail
  - createTicket
```
public TicketData createTicket(TicketData ticketData)
```
    Description copied from interface: TicketFacade
    
    Creates ticket.
    
    Specified by:
    
    createTicket in interface TicketFacade
    
    Parameters:
    
    ticketData - TicketData
    
    Returns:
    
    TicketData or null
  - getDefaultCsAgentManagerGroup
```
protected CsAgentGroupModel getDefaultCsAgentManagerGroup()
```
    Returns:
    
    CsAgentGroupModel - Default Cs Agent Group Manager
  - updateTicket
```
public TicketData updateTicket(TicketData ticketData)
```
    Description copied from interface: TicketFacade
    
    Updates ticket
    
    Specified by:
    
    updateTicket in interface TicketFacade
    
    Parameters:
    
    ticketData - TicketData
    
    Returns:
    
    TicketData
  - getAttachments
```
protected java.util.List<MediaModel> getAttachments(TicketData ticketData)
```
    Parameters:
    
    ticketData -
    
    Returns:
    
    List
  - getCsStatus
```
protected CsTicketState getCsStatus(TicketData data)
```
    Matches TicketData.Status with CsTicketStatus, using statusMapping map.
    
    Parameters:
    
    data -
    
    Returns:
    
    CsTicketState
  - getTicket
```
public TicketData getTicket(java.lang.String ticketId)
```
    Description copied from interface: TicketFacade
    
    Requesting for a ticket of a customer.
    
    Specified by:
    
    getTicket in interface TicketFacade
    
    Parameters:
    
    ticketId - ticket id
    
    Returns:
    
    TicketData or null
  - getTickets
```
public SearchPageData<TicketData> getTickets(PageableData pageableData)
```
    Description copied from interface: TicketFacade
    
    Requesting for all tickets of a customer.
    
    Specified by:
    
    getTickets in interface TicketFacade
    
    Parameters:
    
    pageableData - pageable data
    
    Returns:
    
    not-null list
  - convertPageData
```
protected <S,T> SearchPageData<T> convertPageData(SearchPageData<S> source,
                                                  Converter<S,T> converter)
```
  - getAssociatedToObjects
```
public java.util.Map<java.lang.String,java.util.List<TicketAssociatedData>> getAssociatedToObjects()
```
    Description copied from interface: TicketFacade
    
    Search in cart and orders any data for association for ticket.
    
    Specified by:
    
    getAssociatedToObjects in interface TicketFacade
    
    Returns:
    
    non-null map, key - special code describes carts/orders are presented in value-list
  - createCsTicketParameter
```
protected CsTicketParameter createCsTicketParameter(TicketData ticketData)
```
  - getTicketService
```
protected TicketService getTicketService()
```
    Returns:
    
    the ticketService
  - getUserService
```
protected UserService getUserService()
```
    Returns:
    
    the userService
  - getTicketBusinessService
```
protected TicketBusinessService getTicketBusinessService()
```
    Returns:
    
    the ticketBusinessService
  - setTicketService
```
public void setTicketService(TicketService ticketService)
```
    Parameters:
    
    ticketService - the ticketService to set
  - setUserService
```
public void setUserService(UserService userService)
```
    Parameters:
    
    userService - the userService to set
  - setTicketBusinessService
```
public void setTicketBusinessService(TicketBusinessService ticketBusinessService)
```
    Parameters:
    
    ticketBusinessService - the ticketBusinessService to set
  - getTicketConverter
```
protected Converter<CsTicketModel,TicketData> getTicketConverter()
```
    Returns:
    
    the ticketConverter
  - getTicketListConverter
```
protected Converter<CsTicketModel,TicketData> getTicketListConverter()
```
  - setTicketListConverter
```
public void setTicketListConverter(Converter<CsTicketModel,TicketData> ticketListConverter)
```
  - getStatusMapping
```
protected java.util.Map<java.lang.String,StatusData> getStatusMapping()
```
    Returns:
    
    the statusMapping
  - getAssociationStrategies
```
protected java.util.List<TicketAssociationStrategies> getAssociationStrategies()
```
    Returns:
    
    the associationStrategies
  - setTicketConverter
```
public void setTicketConverter(Converter<CsTicketModel,TicketData> ticketConverter)
```
    Parameters:
    
    ticketConverter - the ticketConverter to set
  - setStatusMapping
```
public void setStatusMapping(java.util.Map<java.lang.String,StatusData> statusMapping)
```
    Parameters:
    
    statusMapping - the statusMapping to set
  - setAssociationStrategies
```
public void setAssociationStrategies(java.util.List<TicketAssociationStrategies> associationStrategies)
```
    Parameters:
    
    associationStrategies - the associationStrategies to set
  - getTicketPriority
```
protected java.lang.String getTicketPriority()
```
    Returns:
    
    the ticketPriority
  - setTicketPriority
```
public void setTicketPriority(java.lang.String ticketPriority)
```
    Parameters:
    
    ticketPriority - the ticketPriority to set
  - getTicketReason
```
protected java.lang.String getTicketReason()
```
    Returns:
    
    the ticketReason
  - setTicketReason
```
public void setTicketReason(java.lang.String ticketReason)
```
    Parameters:
    
    ticketReason - the ticketReason to set
  - getEnumerationService
```
protected EnumerationService getEnumerationService()
```
    Returns:
    
    the enumerationService
  - setEnumerationService
```
public void setEnumerationService(EnumerationService enumerationService)
```
    Parameters:
    
    enumerationService - the enumerationService to set
  - getTicketCategories
```
public java.util.List<TicketCategory> getTicketCategories()
```
    Specified by:
    
    getTicketCategories in interface TicketFacade
    
    Returns:
    
    a map with available ticket categories in string representation for the customer ticket creation as a key and it's localizations as a value.
  - getConfigurationService
```
protected ConfigurationService getConfigurationService()
```
    Returns:
    
    the configurationService
  - setConfigurationService
```
public void setConfigurationService(ConfigurationService configurationService)
```
    Parameters:
    
    configurationService - the configurationService to set
  - getBaseSiteService
```
protected BaseSiteService getBaseSiteService()
```
    Returns:
    
    the baseSiteService
  - setBaseSiteService
```
public void setBaseSiteService(BaseSiteService baseSiteService)
```
    Parameters:
    
    baseSiteService - the baseSiteService to set
  - getTicketAttachmentsService
```
protected TicketAttachmentsService getTicketAttachmentsService()
```
    Returns:
    
    the ticketAttachmentsService
  - setTicketAttachmentsService
```
public void setTicketAttachmentsService(TicketAttachmentsService ticketAttachmentsService)
```
    Parameters:
    
    ticketAttachmentsService - the ticketAttachmentsService to set

Class DefaultCustomerTicketingFacade

Field Summary

Constructor Summary

Method Summary

Methods inherited from class java.lang.Object

Field Detail

stateChanges

Constructor Detail

DefaultCustomerTicketingFacade

Method Detail

createTicket

getDefaultCsAgentManagerGroup

updateTicket

getAttachments

getCsStatus

getTicket

getTickets

convertPageData

getAssociatedToObjects

createCsTicketParameter

getTicketService

getUserService

getTicketBusinessService

setTicketService

setUserService

setTicketBusinessService

getTicketConverter

getTicketListConverter

setTicketListConverter

getStatusMapping

getAssociationStrategies

setTicketConverter

setStatusMapping

setAssociationStrategies

getTicketPriority

setTicketPriority

getTicketReason

setTicketReason

getEnumerationService

setEnumerationService

getTicketCategories

getConfigurationService

setConfigurationService

getBaseSiteService

setBaseSiteService

getTicketAttachmentsService

setTicketAttachmentsService