Active Baskets
The feature provides an overview of the open self-scanning baskets in the store and their basic data, such as the number of items and the current payment amount. Baskets that require support, such as age verification or help requests, are listed separately, highlighted and the problems are indicated.
When viewed in a desktop or tablet browser, the interface displays the baskets found next to the details of the selected basket. On mobile devices in portrait mode, the Basket Overview and Basket Details are shown separately, with navigation options to switch between them.
Basket Overview
- SSC
- A basket created on a self-scanning device such as an industry device or an app on the customer's own mobile device.
- GK GO
- A basket created with the GK scanless store solution.
- ID of the customer assigned to the basket
- ID of the device
- ID of the basket
- Date and time of basket creation
The basket cards are grouped so that the employee can clearly see the currently blocked events prioritized at the top of the screen and the baskets that are currently shopping freely at the bottom of the screen.
The basket card list can be searched by customer or device ID or filtered by basket type.
Detailed View of the Basket
Upon selecting a specific basket, the employee can access detailed transaction information, allowing them to void items and resolve issues related to the basket. From this view, users can begin resolving basket events. If there are events, clicking on the event icon at the top of the basket view provides an overview of all related events.
Events Overview
Clicking on the event symbol in the upper left corner opens the Events Overview. This view displays all active events, enabling employees to quickly identify and address baskets with open issues. From here, they can take the appropriate action for any event.
