The following list contains details on the errors you may encounter, and the steps you must take to resolve the errors:

• Users not assigned to your purchasing organization

  You have not assigned users to the purchasing organization to which the freight order belongs. The service provider has created the dispute case against the freight order. The system cannot choose a user and therefore cannot create a work item. In transaction PPOME (Organization and Staffing Change) -> Staff Assignments, you must ensure your level-1 approver and level-2 approver are assigned to the purchase organization that you use in the freight order.

• Incorrect roles assigned to approval levels

  You have assigned a level-1 approver and a level-2 approver to the correct purchasing organization. You have specified the role that the system uses for level-1 approval and level-2 approval in Customizing for Transportation Management under  Settlement Freight Settlement Freight Settlement Dispute Management Define Approval Levels and Roles for Workflow . However, although you have specified the level-1 approver and level-2 approver in the purchasing organization, you have not assigned the users to a role that you have used in the Customizing activity.

  For example, the following table contains the settings you specify in transaction PPOME for the users in your purchasing organization:

  User	Role	Role Description
  Josephine Green	/SCMTMS/TRANSPORTATION_MANAGER	Transportation manager
  John Brown	/SCMTMS/SETTLEMENT_SPECIALIST	Settlement specialist

  The following table contains the settings you specify in the Define Approval Levels and Roles for Workflow Customizing activity:

  Approval Level	Role	Role Description
  1	/SCMTMS/TRANSPORTATION_PLANNER	Transportation planner
  2	/SCMTMS/PURCHASING_CLERK	Purchasing clerk

  You have not specified a role for a transportation manager and settlement specialist in the Define Approval Levels and Roles for Workflow Customizing activity. The system does not create a work item.

• Approval level number or role not specified in the Define Approval Levels and Roles for Workflow Customizing activity

  You must specify an approval level for level 1 and level 2 of the workflow in Customizing for Transportation Management under  Settlement Freight Settlement Freight Settlement Dispute Management Define Approval Levels and Roles for Workflow . You must also specify a role for each approval level in the Define Approval Levels and Roles for Workflow Customizing activity. This ensures that the system selects a role for an approval level. The system automatically sets the approval level when you use the Business Configuration Set (BC Set) Customizing Workflow Agents Approval Levels and Roles for Workflow for the Define Approval Levels and Roles for Workflow Customizing activity.

• Incorrect logic in BAdI: User Determination for Dispute Case Workflow

  You may have implemented incorrect logic in the BAdI: User Determination for Dispute Case Workflow in Customizing for Transportation Management under  Business Add-Ins (BAdIs) for Transportation Management Settlement Freight Settlement Freight Settlement Dispute Management . The system uses your standard settings to determine the approvers for your workflow. However, you can use this BAdI to overwrite the standard settings, to add or remove workflow approvers according to your own logic. For example, the system determines John Brown as the level-1 user. You implement this BADI to override this standard determination. However, due to an error in the BAdI logic, the system does not identify an approver.