Statuses in Dispute Management

Life Cycle Status

The life cycle status indicates the resolution status of the overall dispute case. The following table explains what the individual status values mean:

Status	Status Description
In Dispute	Indicates that the transportation service requester and the transportation service provider have not yet agreed a resolution to the dispute case. Both parties disagree on the logistics information or charge information in the freight order.
Rejected by You by Carrier Invoice	Your service provider has submitted a carrier invoice that has an associated dispute case. You have rejected the carrier invoice. In the background, the system cancels the dispute case and changes the dispute case status of the carrier invoice to Resolved. This saves you from taking extra steps to cancel the open dispute case manually.
Rejected by Carrier by Credit Memo	Your service provider has submitted a credit memo to cancel an existing carrier invoice. The carrier invoice had an associated open dispute case. You have accepted the carrier invoice. In the background, the system cancels the open dispute case and changes the dispute case status of the carrier invoice to Resolved. This saves you from taking extra steps to cancel the open dispute case manually.
Dispute Resolved	Indicates that the transportation service requester and the transportation service provider have agreed a resolution to the dispute case. This means that you as a service requester have taken one of the following actions: Accepted the claim from the service provider Rejected the claim of the service provider and the service provider accepted this decision Proposed a solution that is acceptable to you against the claim from the service provider, and the service provider accepts your proposal
Dispute Rejected	Indicates that your transportation service provider has agreed to withdraw a dispute case. Withdrawing a dispute case is useful when your service provider cannot create a carrier invoice or a carrier credit memo.

Action Status

The action status indicates the party that owns the next action in the dispute resolution process. The following table explains what the individual status values mean:

Status	Status Description
Awaiting Your Approval	You as the service requester must act to approve, make a proposal, or reject the dispute created by your service provider.
Awaiting Carrier Approval	Your service provider must act to approve, make a proposal, or reject the dispute. This means you as the service requester have taken one of the following actions: Rejected the dispute from your service provider. If your service provider agrees with your decision, they must accept the dispute. Proposed a solution that is acceptable to you against the claim from the service provider. If your service provider agrees with your decision, they must accept the dispute.
Completed	Both you as the service requester and your service provider have agreed on a decision for the dispute case.

Workflow Status

The workflow status indicates the status of the workflow for a dispute case. The following table explains what the individual status values mean:

Status	Status Description
Workflow Not Enabled	You have not enabled a workflow to resolve disputes with your service provider in the Customizing settings for the relevant settlement profile (see Prerequisites for Dispute Management). The dispute case does not go through an automatic and structured approval process.
Automatically Approved	The system has used the tolerance settings you specified in Customizing to approve the dispute case automatically in the background (see Prerequisites for Dispute Management). You do not need to take any action.
Awaiting Approval	You are waiting for one or more of the approvers in the workflow to take action on the dispute. The approvers in the workflow must accept, accept with a proposal, or reject the dispute case (see Workflow for Dispute Management).
Completed	The workflow has no more work items and the dispute case has an action status of Completed.

Dispute Item Status

The dispute item status indicates the resolution status of a dispute item for an individual logistics item or an individual charge type. The following table explains what the individual status values mean:

Status	Status Description
New	You as the service requester must act on the dispute item. You must accept, accept with a proposal, or reject the dispute item.
Approved by You	You as the service requester have approved the dispute item.
Accepted by You with Proposal	You as the service requester make a proposal against the dispute submitted by your service provider, and send the proposal to your service provider for action.
Rejected by You	You as the service requester reject the dispute submitted by your service provider.
Approved by Carrier	Your service provider approves the dispute item. Your service provider can approve a dispute item when you as the service requester make a proposal and the service provider accepts your proposal.
Accepted by Carrier with Proposal	Your service provider submits a revised proposal or submits a change to a proposal that you have made.
Approved by Tolerance Check	The system has used the tolerance settings you specified in Customizing to approve the dispute item automatically in the background (see Prerequisites for Dispute Management). You do not need to take any action.
Rejection Accepted by Carrier	You as the service requester reject the dispute case submitted by your service provider. Your service provider accepts your decision to reject the dispute case and does not submit a revised proposal.