SAP Transportation Management collaboration portal

Your service provider, such as your carrier, uses your freight order numbers as a reference to display the relevant freight orders in the collaboration portal.

The service provider can simulate the effect the change has on the total amount for the freight order.

Tolerance Check

When the service provider submits a dispute case in the collaboration portal, SAP Transportation Management (SAP TM) applies the tolerance settings you specified in the Define Dispute Tolerance Rules Customizing activity. If the dispute case is within the tolerance limits, the system automatically accepts the dispute case. If the dispute case is outside the limits, it fails the tolerance check and the dispute case must be reviewed by a user in the  Freight Settlement Dispute Case Overview Freight Settlement Dispute Cases screen .

The system stores the results of the tolerance checks in the Tolerance Check Log tab page of the individual dispute case. You have a record of the automatic acceptance and automatic failure results.

Dispute Resolution Cycle

A dispute is resolved when both you and your service provider arrive at a common agreement on the charge or logistics item under dispute. To arrive at common ground, a dispute can go through many proposal and rejection cycles where you or your service provider make proposals or reject proposals.

You can open just one dispute case on the charges and logistics quantities contained in a freight order at any one time.

If you or your service provider accept a proposal on a charge item or logistics quantity in a dispute resolution step, the system does not include that item in subsequent dispute resolution steps.

Workflow and Work Items

You can use a workflow process to structure the approval process for your dispute cases. You can ensure that one or more users in your organization approve a dispute case before you accept or reject a proposed change to a freight order from a service provider.

If you enable a workflow process to approve dispute cases, the system creates work items for your level-1 and level-2 users. You can review all the work items that are open on the Freight Settlement Dispute Case Work Items screen. You can review the status of the work items for an individual dispute case on the  Dispute Case Work Items screen. You can navigate to the dispute case screen from the work item. For more information, see Workflow for Dispute Management.

Dispute Cases Statuses

The following table contains the statuses that can apply to a dispute case:

For more information, see Statuses in Dispute Management.

Dispute Case Status in Freight Order

You can review the dispute case status in a freight order on the  Statuses Subcontracting screen. The status indicates the resolution status of a dispute case in a freight order, and is explained in detail in the following table:

Deletion of Draft Dispute Cases

There can be situations where your service provider creates a dispute case on the collaboration portal, but does not submit the dispute case. For example, the service provider may close the browser screen before they submit the dispute. In such a situation, the system creates a draft dispute case that is incomplete. To delete these draft dispute cases from the system, you must run the program /SCMTMS/DEL_DRAFT_DISP_CASE. We recommend that you run this program at regular intervals to keep your system clean.