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Function documentationResolution of Discrepancies

 

You can resolve discrepancies and undo the resolution of discrepancies.

Prerequisites

You have defined discrepancy types in Customizing for Transportation Management. For more information, see Customizing under Start of the navigation path Freight Order Management Next navigation step Define Discrepancy Profile End of the navigation path.

Features

You can resolve discrepancies as follows:

  • If you want to resolve a discrepancy, choose Resolve.

  • If you split the freight units for missing cargo and keep the split items but want to remove them from the freight order, choose Start of the navigation path Resolve Next navigation step Resolve Missing Cargo (Retain FU Item) End of the navigation path.

  • If you want to split the freight units for missing cargo and delete the split items, choose Start of the navigation path Resolve Next navigation step Resolve Missing Cargo (Delete FU Item) End of the navigation path.

  • If you have received unexpected cargo that does not have an item and is not assigned to a freight unit in the forwarding order, choose Start of the navigation path Resolve Next navigation step Resolve Unexpected Cargo (Assign FWO Item) End of the navigation path.

  • If you have received unexpected cargo and this already has an item and is assigned to a freight unit in the forwarding order, choose Start of the navigation path Resolve Next navigation step Resolve Discrepancy End of the navigation path.

  • If you have resolved a discrepancy by mistake and want to undo this, choose Undo Resolve.

  • If you have entered a discrepancy by mistake, choose Delete.

Activities

You can use the actions associated with the Resolve pushbutton for specific discrepancy types only. The following conditions apply:

  • Resolve discrepancy

    This action is permitted for all discrepancy types except for discrepancies with the subcategory Missing Cargo. You cannot execute the Resolve action for this subcategory if the Quantity Update column in the Customizing activity Define Discrepancy Profile has the value Split Predecessor Document.

  • Resolve missing cargo (retain FU item)

    You can execute this action for discrepancies with the subcategory Missing Cargo only if the Quantity Update column in the Customizing activity Define Discrepancy Profile has the value Split Predecessor Document.

  • Resolve missing cargo (delete FU item)

    You can execute this action for discrepancies with the subcategory Missing Cargo only if the Quantity Update column in the Customizing activity Define Discrepancy Profile has the value Split Predecessor Document.

  • Resolve unexpected cargo (assign FWO item)

    You can execute this action only for discrepancies with the subcategory Unexpected Cargo.

You can use the action associated with the Undo Resolve pushbutton for specific discrepancy types only. The following conditions apply:

  • The discrepancy must have the status Resolved.

  • The discrepancy must not have the subcategory Missing Cargo. If the discrepancy does have the subcategory Missing Cargo, the action Undo Resolve can be executed only if the Quantity Update column in the Customizing activity Define Discrepancy Profile does not have the value Split Predecessor Document.

More Information

Discrepancies and Events

Quantity Discrepancies

Other Discrepancies

Handling Discrepancies (forwarding order)

Handling Discrepancies in Transit Warehousing Process (integration with SAP Extended Warehouse Management)