Creating a Change Request  

Use

A problem has been detected in a system. No support message has been created, but you want to create a change request anyway.

Prerequisites

You have been assigned the SAP_CM_REQUESTER role.

Procedure

 

       1.      Call transaction CRMD_ORDER.

       2.      Choose  Change Request.

If this pushbutton is not visible, see Making User Settings for Change Request Management.

       3.      Make an entry in the following fields:

                            a.      Description

                            b.      Sold-to Party

                            c.      Requester

                            d.      IBase component (which you defined in Customizing for SAP Solution Manager → Basic Settings → SAP Solution Manager System → Service Desk → iBase)

       4.      In the Subject field, select Urgent Correction, for example.

       5.      In the lower right-hand screen area, select Change Description in the dropdown list box.

       6.      Enter a description of the change that you want to be implemented.

       7.      On the Context tab page, optionally enter additional information (see Adding/Changing Context Information).

       8.      In the Change Manager field, enter the Business Partner (user) of the change manager who is responsible for approving or rejecting the change request.

       9.      Choose Save.

Result

A change request has been created and assigned to a change manager for approval. The status of the change request is To Be Approved.