Making User Settings for Change Request Management 

Use

Before you start to use the Service Desk for the Change Request Management scenario, you may want to make some personal settings.

Procedure

 

       1.      Call transaction CRMD_ORDER.

       2.      Choose  with the quick info text Settings.

       3.      Select the Specific tab page.

       4.      Make the following entries:

¡        In the Pushbutton 1 field, enter SDCR.

¡        In the Pushbutton 2 field, enter SDTM.

¡        In the Pushbutton 3 field, enter SLFN.

       5.      Select the ObjctServices tab page.

       6.      Select everything except for Actions.

       7.      Save your entries.

Result

The initial screen of transaction CRMD_ORDER now contains the following personalized pushbuttons:

 Change Request

 Test Message

 Service Desk Message

You can now also see  with the quick info text Actions.

These pushbuttons are required for the procedures described in the Change Request Management documentation.