Messages in the Solution Manager Support Desk can also be created by E2E Monitoring and Alerting infrastructure alerts, automatically or manually. You can make the settings for the automatic creation of messages on the following levels:
Level | Use |
---|---|
Global | You can set the default values for all System Monitoring alerts. Make these settings in the |
Template (SAP or Customer) | You can overwrite the global settings on template level. These settings apply to all alert types of a template, in all managed objects for which this template is active. Make these settings in the template, in the step . |
Managed Object | You can overwrite the existing settings at global level or for specified templates or managed objects. Make these settings in the |
Alert Type | You can overwrite the existing settings at global level or for specified templates or alert types. Make this setting for the alert type, in the |
Note
Message settings on a more specific level overwrite those on a more general level.
This procedure describes how to make Incident Management settings. The possible settings are almost the same on all levels.
Note
This procedure is in the Using Templates process. The settings which you make for a managed object in this procedure are only applied when you assign and activate its template, as described in Using Templates.
To adjust the incident settings, proceed as follows:
Go to the Solution Manager Configuration
(transaction SOLMAN_SETUP) step in the table above, for the level on which you want to make settings.
Go to change mode, and ensure that you are in the following tab, depending on the level:
Level | Tab |
---|---|
Global |
|
Template |
|
Managed Object | |
Alert Type |
|
In the drop-down list Automatic Incident Creation
, choose Active
or Inactive
. If you choose Inactive
, you can still create incidents manually from the System & Application Monitoring Alert Inbox.
Note
You can also copy the general level settings on template and alert type levels. This is the default setting.
If automatic incident creation is active, go to the Incidents
tab to make the detailed settings for the automatically created incidents:
In the dropdown list box Create Incident for
, you can decide for which alert colors an incident should be created.
CRM transaction type
In Support Component
, you specify the component to which the message is assigned.
In the dropdown list Reported by
, you can choose which ABAP user reports the incident.
In the dropdown list Processor
, you can choose which ABAP user is the processor of the message.
Category ID
The Incident Confirmation Confirms Alert
flag specifies whether the corresponding alert is also closed when an incident is closed.
You can make the incident settings, depending on the Work Mode, on template and alert type levels. Go to Expert Mode
, and make your Work Mode-Specific Template Settings
.
Save your changes.