Managing Work Modes
You use this procedure to plan, notify, and execute work modes for technical systems, databases, hosts, technical scenarios, instances, connections,logon groups, and User Experience Monitoring (UXMon) robots during activities such as:
Patch upgrades
Database, hardware, or operating system maintenance
Configuration or customizing changes
Migration
Execution of UXMon scripts
UXMon robots are grouped by region, country, and location. You plan work modes on UXMon robots to enable execution of scripts only during certain period. For more information about UXMon, see User Experience Monitoring.
Example
You ensure the following with robots installed in European locations:
On work days from 8:00 to 18:00 hours CET the robots do alerting and reporting
During rest of the time they do only reporting
The types of technical work modes are:
Type | Description |
|---|---|
Planned Downtime | Work mode during which the system is technically down and you do not have access. System administrators can use this work mode to perform planned administration tasks that can only be performed during downtime. |
Maintenance | Work mode during which the system is technically up and you have no access. System administrators can use this work mode to perform planned administration tasks that can only be performed during maintenance. |
The types of business work modes are:
Type | Description |
|---|---|
Peak Business Hours | Work mode during which the system is technically up and you have access. Most users are logged on to the system and load peaks are expected. |
Non-Peak Business Hours | Work mode during which the system is technically up and you have access. Less users are logged on to the system, and load peaks are not expected. |
Non-Business Hours | Work mode during which the system is technically up and you have access. Most users are not logged on to the system and load peaks are not expected |
Procedure
Plan the work mode for component using one of the following methods:
If you want to reduce the effort required, copy an active or inactive work mode planned for another component.
For more information, see Planning a Work Mode.
If the work mode planned for another component does not match with your requirement, plan a new work mode.
For more information, see Planning a Work Mode.
NoteThe threshold for alerts from the System & Application Monitoring infrastructure depends on the work mode for technical components.
End of the note. NoteYou cannot plan overlapping work modes. Plan your work mode and ensure that downtime does not:
Occur during critical and peak business hours of system availability
Have any impact on the Service Level Agreement (SLA), and avoids any penalty
End of the note.