Alert Inbox is the central access point for analyzing and solving System & Application Monitoring problems in an SAP Solution Manager landscape.
Alert Inbox is integrated with:
IT Service Management to maintain support messages
Notification Management to share the status of an alert with various users
You have executed the necessary configuration steps in the SAP Solution Manager Configuration
(transaction SOLMAN_SETUP):
Before configuring System & Application Monitoring
, be sure that you have finished Mandatory Configuration
and Managed System Configuration
.
You have finished configuring
.Make sure that the System & Application Monitoring Content (step
) is on the latest level.Note
As of SAP Solution Manager 7.1 SP12 Rapid Content Delivery
has been introduced to apply the System & Application Monitoring Content (see the help text in step ).
Navigate to alerts using customized query.
Analyze the alerts efficiently by navigating to various monitoring tools.
Track the status of alerts efficiently by assigning them to a processor and recording the status and comments.
Notify the current status of alerts to stakeholders.
Generate customized analysis report to be attached to incidents and notifications.
Postpone the alerts for a time period, so that they do not appear in the list.
Analyze the status of alerts.
For more information, see Analyzing Alerts.
Process the alerts.
For more information see, Processing Alerts.