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Background documentationProcessing Job Requests

 

Once a job request has been created, it must undergo an approval and implementation process.

Each job request is linked to either an incident in IT Service Management or a request for change in Change Request Management. The job request stores the job data, and the incident or request for change handles the approval and implementation work flow.

Job requests can be handled with IT Service Management, Change Request Management, or a combination of the two:

Job Scheduling Management provides a change control functionality that can allow or prohibit editing of job requests and job documentation, depending on the status of the linked CRM document.