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Process documentationProcessing Job Requests with Change Request Management

 

Job Scheduling Management is integrated with Change Request Management to process job requests from end users. Change Request Management centrally tracks all job requests and enables you to easily access and update the associated job documentation. You can accept or reject the requested changes in Change Request Management and document the background processing and change phases, such as development and testing.

Note Note

Different organizations may have different approval and implementation processes in Change Request Management. Job Scheduling Management can be fully integrated into your existing Change Request Management processes without having any impact on them.

End of the note.

Prerequisites

In SAP Solution Manager Configuration (transaction  solman_setup), administration has configured the Change Request Management scenario and the Job Management scenario, including the required steps for integrating ChaRM with Job Scheduling Management.

For more information, see SAP Solution Manager Configuration and Change Request Management.

Process

The following figures illustrate the integration of Job Management with Change Request Management for processing job requests:

  1. The end user creates a job request, and selects one of the following transaction types:

    • Request for change (SMCR)

      A request for change is generated in Change Request Management. The service employee assigns a change manager to it.

    • Incident (SMIN)

      An incident is generated in IT Service Management. The service employee creates an associated request for change and assigns a change manager to it.

    For more information, see Creating Job Requests

  2. The change manager either approves or rejects the change request.

  3. If the change manager approves the change request, the system creates the associated change document.

    From the change document, you can create and edit the job documentation. For more information, see Editing Job Scheduling Change Documents.

    Recommendation Recommendation

    Although Job Scheduling Management supports all Change Request Management change document types (depending on the Customizing settings), SAP recommends that you use the Administrative Change (SMAD) change document type for job changes. Changes based on this type do not have to be transported with a transport request.

    End of the recommendation.

  4. The implementation team processes the change document as follows:

    1. Make the change according to the request.

    2. Check whether job documentation exists for the changed job:

      • If not, create job documentation. For more information, see Creating Job Documentation.

      • If yes, assign the job documentation to this change document (if it has not already been assigned) in the Job Scheduling Management assignment block. For more information, see Assigning Job Documentation.

    3. Display and check the changes that have been made to the job documentation. For more information, see Comparing Job Documentation with Job Requests.

    4. Update the job documentation with the parameters in the job request. For more information, see Copying Job Request Data to Job Documentation.

  5. Make further changes to the job documentation, if required. For more information, see Changing Job Documentation.