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Process documentationProcessing Job Requests with IT Service Management

 

Job Scheduling Management is integrated with IT Service Management to process job requests from end users.

Prerequisites

In SAP Solution Manager Configuration (transaction solman_setup), administration has configured the IT Service Management scenario and the Job Management scenario, including the required steps for integrating IT Service Management with Job Scheduling Management.

For more information, see SAP Solution Manager Configuration and IT Service Management.

Process

The following figure illustrates the integration of Job Management with IT Service Management for processing job requests:

  1. The end user creates a job request with the transaction type Incident, thus generating an incident in IT Service Management.

    For more information, see Creating Job Requests.

  2. The service employee forwards the incident to a processor, generally the person responsible for the business process operation related to the requested job.

  3. If the job request is for a new job, the processor either creates new job documentation or assigns existing job documentation to the job.

    • Creating new job documentation:

      The system copies the data from the job request directly into the job documentation, which can then be edited.

    • Assigning existing job documentation:

      The processor updates existing job documentation with the new job request data.

    For more information, see Editing Job Scheduling Incidents.

  4. The processor forwards the incident to the technical operator, who is responsible for managing the background job. The operator implements the job according to the request and updates the job documentation, if necessary. The operator sets the incident message to complete, and the requester is notified.

Result

The job documentation is updated. The service employee can make further changes to the job documentation, such as copying job parameters from the production system to a test system or a development system.