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You implement this IT scenario variant so that portal users can discuss and complete business issues online quickly and efficiently. The scenario variant comprises the search for the right communication partners and the use of collaboration services in portal.

Architecture of the Scenario Variant

Required Usage Types of SAP NetWeaver

To implement this variant, you require the following technical SAP NetWeaver usage types:

  • Enterprise Portal (EP)
  • Application Server Java (AS) - optional
Prerequisites

The complete basic configuration of the Enabling User Collaboration scenario has been completed according to the instructions in SAP Solution Manager or in the SAP NetWeaver configuration guide.

IT Processes of the Scenario Variant
IT Process Description

Triggering a process

This IT process describes how a business application generates a process that requires online collaboration between users. The process initiates a workflow, which in turn generates tasks and forwards these to the users in question.

Identifying communication partners

This IT process describes how a user searches in the portal for and identifies the communication partners required to solve the task - the business issue.

Initiating communication

This IT process describes how a user initiates an online meeting (WebEx) with his or her communication partners.

Resolving business issues

This IT process describes how a user can use online collaboration to solve the business issue.

Completing tasks

This IT process describes how to complete tasks and the workflow that created the tasks.

Benefits of the Scenario Variant
  • Accelerates business processes and issue-solving processes
  • Improves the quality of decisions through optimum online tools
  • Reduces the cost of company-internal communication and collaboration