Using Support Tools

Use

As a portal system administrator, you have access to various support tools to help you with troubleshooting in the portal.

You can find these support tools in the administrator role for system administration under Start of the navigation path System Administration Next navigation step Support End of the navigation path .

The Support workset contains a collection of support tools for the portal. The overview page provides access to the support tools, grouped according to portal areas.

Note

You should use the support tools to start troubleshooting in the portal. If you cannot solve the problem with the provided tools, create a customer message.

The following table describes where you can find more information for specific support tools:

Support Tool	More Information
Personalization Data Cleanup	Removing PCD Personalization Data
Cache Release	Releasing Objects in PCD Cache
PAR Migration Tool	Using the PAR Migration Tool
Security Zone Checker	Checking Security Zones
Debug Control	Using Session Management and Application Integration Tools
Test and Configuration Tools	Using Session Management and Application Integration Tools
Management Alerts	Using Session Management and Application Integration Tools