Sales Order in SAP Retail Store 

Use

In the Sales Order in SAP Retail Store, you can process both sales documents such as orders, quotations, inquiries and returns and also customer master records in a common initial screen. Search functions enable you to determine the customer number from the customer’s address data. You can then determine the document that is to be processed.

SAP Retail Store provides the following types of processing for sales documents:

·        Create a new sales document

You create a new sales order in the following cases:

¡        Procurement of goods that are not available, or only available in insufficient quantities, in the store. If necessary, the system subsequently lists the articles.

¡        Grouping and picking of orders in the store by store associates.

¡        Triggering deliveries to the customer via a distribution or direct from the vendor to the consumer.

You can use order simulation (which is part of this function) to find out information on article availability and prices at any time.

Quotations and inquiries often precede order distribution if the merchandise is technically complex or of a very high value.

Returns enable you to take the merchandise back from the customer.

·        Change or display an existing sales document. You can also display any changes made to the document and document flow.

·        Create a new sales document with a reference to another sales document or billing document (“copy”), for example, create an order with a reference to a quotation.

·        Output or deliver an existing sales order or accept or collect merchandise in a return.

For information on processing customer master records, see Maintaining Customer Data in SAP Retail Store.

Internet Application Component (IAC) type

Intranet component

Prerequisites

This function requires the complete Sales and Distribution and Delivery functions of the SAP System.

Users are sales associates in the stores who - usually together with the customer and in accordance with the customer’s wishes - create sales documents, change existing sales documents, or hand merchandise over to the customer.

Authorization/security

This function uses the general authorization concept of SAP Retail Store. You also require the authorizations for the standard sales and distribution and delivery functionalities in the ERP system.

Standard settings and predefined data

Standard settings and predefined data are controlled via Customizing for sales orders in SAP Retail Store.

Features

Sales document processing in SAP Retail Store has an intentionally smaller functional scope than the standard order entry in the ERP system. This makes entry of data in the store more efficient.

Delivery functions are tailor-made for handing goods to customers in the store. You can enter the delivered quantity. The system creates the delivery, posts the goods issue, and creates the invoice in a single step in the background.

Adjustment options

Use the enhancement concept in the Implementation Guide (IMG) for this.

Development Objects

Use the enhancement concept in the Implementation Guide (IMG) for this.

 

See also:

ISR – SAP Retail: Sales Order Processing

Customer Master in SAP Retail Store