Payment Request
Business object in the Social Services
component that can be used to access the social benefit that has been entered for a citizen for payment.
If you want to use payment requests, you must activate the CRM business function Social Services, Payment on Request (CRM_IPS_4S_7
) and the ERP business function Social Services, Payment on Request (ERP_IPS_4S_7
).
Some of the functions or objects described here can only be used if you activate a Business Function. For more information, see the respective documentation.
You process the social benefit requested by a citizen in a payment request. This involves a benefit that has been approved and reserved for a citizen in advance in a social service plan. By approving the payment request, you trigger payment of the benefit.
The creation of a payment request (like the social application), is initiated by a Web request-based payment request form. The requester data submitted in the form is incorporated in the payment request. Users can display and edit the requester form in the payment request.
You can manage the payment request, the decision flow with the associated social service plan, and all attachments and notes submitted with the application in a case in Case Management.
The following section provides an overview of the standard functions provided for the payment request in the CRM WebClient UI.
Note
The specific format of a payment request and the functions it supports can vary and can be configured for specific customers in the relevant transaction type.
Function | Use |
|---|---|
| Choose Choose The respective function is deactivated when a status occurs that no longer permits changes or if you do not have the required processing authorization. |
| You can use these functions to start the approval of a payment request. In accordance with your authorization level, you submit an application either for approval, or you can approve or reject it directly (see Approval). The system displays the status of a payment request under |
| If the system cannot assign a case automatically, you can use this function to perform a manual case assignment. Under |
| If the system cannot assign a decision flow automatically, you can use this function to perform a manual assignment. |
| You should always execute this function if changes (such as to the validity period) require the benefit items to be updated. |
| You can use this function to display a simulation of the gross payment amounts for the benefit items before saving the payment request. You can use the due date to access the individual amounts from the summarized simulation. |
| You can use this function to reverse a payment request that has already been approved and released. |
Assignment Block | Use |
| Contains general information about the payment request, such as the processing status Under Under Under |
| The items assigned to a payment request are listed in an overview or can be created by you. From here, you can navigate to the detail screen for an item and perform additional processing here. You can do the following on the detail screen for a payment request item:
|
| Under Under |
| Lists the periods and individual amounts for the gross payment amounts in a payment request. You can use the validity date to navigate to the detail screen for an individual amount. |
| You can display and edit the business partners stored in the social application, such as the applicant, beneficiary and the relevant caseworker here. |
| You can start the actions supported for an application, such as successor processing. |
| The assigned decision (SSP with the requestable entitlement items) is displayed for navigation here. |
| You can access the change entries logged for the payment request. |
| You can display the documents attached to a payment request, upload them as attachments or incorporate a URL link to them. |
| The key dates for a payment request are logged in this assignment block. |
(This assignment block is hidden in the standard system). | This assignment block contains information about the social case to which a SSP is assigned (see also: Social Case). |
(This assignment block is hidden in the standard system). | You can record information and notes about an SOA. |
Note
By choosing Personalize
, you can define the display and sequence of the assignment blocks for specific users.